Charles Ledbetter
Summary
Dedicated professional with a strong work ethic and proven reliability, honed at Conway Senior Wellness and Activity Center. Expert in time management and customer service, ensuring timely transportation and compassionate support for seniors. Recognized for enhancing operational efficiency and fostering a supportive team environment through effective training and collaboration.
Overview
21
21
years of professional experience
Work History
Non-Emergency Transportation Driver
Conway Senior Wellness And Activity Center
06.2021 - Current
- Ensured timely and safe transportation for seniors to medical appointments and community activities.
- Maintained accurate logs of daily trips, enhancing operational efficiency and record-keeping accuracy.
- Assisted clients with boarding and disembarking, promoting comfort and safety during transit.
- Trained new drivers on best practices for client interaction and safety protocols, fostering a supportive team environment.
- Developed relationships with clients, providing compassionate support that improved overall service experience.
- Consistently maintained punctuality that resulted in minimal appointment delays for clients.
Transport Driver
Phoenix Recovery Center
10.2019 - 04.2020
- Operated delivery vehicle to ensure timely transport of goods across designated routes.
- Maintained accurate logs of deliveries, enhancing accountability and compliance with regulations.
- Coordinated loading and unloading processes to maximize efficiency and minimize damage.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Community Skills Trainer
Independent Living Services
03.2012 - 10.2019
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Identified and responded to dangerous or threatening situations.
Resident Care Technician
Conway Human Development Center
06.2004 - 08.2011
- Provided compassionate care to residents, ensuring dignity and respect in daily activities.
- Assisted in monitoring vital signs and reporting changes to nursing staff for prompt intervention.
- Maintained accurate documentation of resident health status and care provided for compliance purposes.
- Successfully managed challenging behaviors exhibited by some residents using de-escalation techniques and nonverbal communication strategies.
- Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
Associate of Science - Geography
University of Central Arkansas
Conway, AR05-2014
Skills
- Strong work ethic
- Reliability and punctuality
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Professionalism
- Problem-solving aptitude
Accomplishments
- 18 years of experience providing customer service.
- 7 years of experience in a Budgeting.
- 20 years of working with teams to accomplish set goals.
- 5yrs of experience with the Microsoft Office Suite
Timeline
Non-Emergency Transportation Driver
Conway Senior Wellness And Activity Center
06.2021 - Current
Transport Driver
Phoenix Recovery Center
10.2019 - 04.2020
Community Skills Trainer
Independent Living Services
03.2012 - 10.2019
Resident Care Technician
Conway Human Development Center
06.2004 - 08.2011
Associate of Science - Geography
University of Central Arkansas
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