Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Link

Fort Lauderdale

Overview

1
1
Certification
37
37
years of professional experience

Work History

Case Manager

Bright Harbor Healthcare
Bayville, NJ
07.2025 - Current
  • Developed and implemented individualized care plans for diverse client populations.
  • Assessed client needs and provided resources to facilitate access to healthcare services.
  • Monitored client progress, adjusting care plans as needed to ensure optimal support and engagement.
  • Monitored client progress and adjusted care plans to ensure optimal support.
  • Trained junior staff on best practices in case management and effective communication strategies.
  • Collaborated with external agencies to secure additional support services for clients in need.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Accounts Manager

Ryan Williams Painting
01.2016 - Current
  • Point of contact for clients, onboarding and maintaining clients' understanding of products and services
  • Coordinated appointments and scheduled project timelines to enhance workflow efficiency
  • Managed billing processes and collected payments from clients to ensure timely revenue flow.
  • Established and maintained communication with clients and business owner to foster strong relationships

Human Service Specialist

Civil Service Commission
01.2011 - 01.2016
  • Analyze, and evaluate of cases to determine eligibility regarding assistance programs
  • Collect of data through office and field work
  • Review applications for assistance programs
  • Conducted field work to gather information on client cases to help make determination of current cases
  • Reviewed documentation including medical, financial, and criminal records for accuracy and compliance
  • Field work to help make determination of current cases
  • Document review of: Medical, financial, criminal records
  • Assist clients with issues during application process

Restaurant Server

Atlantic City Hilton Hotel
01.1990 - 01.2011
  • Served clients, consistently exceeding quality standards
  • Collaborated with supervisory staff to achieve business objectives; acted as self-starter in supervisor's absence
  • Delivered exceptional customer service in high-pressure dining environment.
  • Maintained knowledge of menu items, daily specials, and wine pairings to enhance guest experience.
  • Processed payments efficiently using point-of-sale systems, ensuring accurate transactions.

Education

A.S. - Business Administration

Ocean County College
01-2009

Skills

  • Case management
  • Client case management
  • Time management
  • Problem-solving

Certification

Licensed Realtor, Employee of the year Hilton Hotels

Timeline

Case Manager

Bright Harbor Healthcare
07.2025 - Current

Accounts Manager

Ryan Williams Painting
01.2016 - Current

Human Service Specialist

Civil Service Commission
01.2011 - 01.2016

Restaurant Server

Atlantic City Hilton Hotel
01.1990 - 01.2011

A.S. - Business Administration

Ocean County College
Charles Link