Charles Lockwood
3524 S 5th Pl, Milwaukee
Summary
Dedicated 911 Dispatcher with with almost 6 years of experience on both sides of the radio. Good track record at the Milwaukee Police Department, adept in critical thinking and CAD computer skills. Excel in high-pressure situations, ensuring fast and efficient emergency response coordination. Highly focused on responder safety. Assisted in the CAD system's development and training, showcasing an ability to innovate and lead. Very passionate about enhancing the department's operations.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Milwaukee Police Department
07.2021 - Current
- Have held the title of both Telecommunicator and Dispatcher
- Monitored 23 radio channels and worked directly with MPD command staff during the 2024 RNC.
- Provided exceptional customer service to callers in crisis, displaying empathy while gathering pertinent information for first responders.
- Taught telecommunicator classes, assisted in creating a standard for proficiency, tested approximately 150 employees, provided continuing education, and provided one on one assistance to employees who needed additional help all in preparation for going live with the new CAD system.
- Successfully provided on the job training to both telecommunicators and dispatchers.
- Have been the primary dispatcher for multiple major incidents including officer-involved shootings, all city assists, and an officer shot.
- Assisted the Fire and Police Commission in identifying minimum requirements for entry level candidates applying for a telecommunicator position.
Intern
Saint Francis Fire Department
09.2016 - 09.2018
- Respond to all emergency calls and perform limited EMS and fire duties.
- Memorize and perform policies and guidelines.
- Participated in countywide hands-on active shooter training, countywide hands-on high-rise fire operations training, and numerous other smaller scale incident training.
- Operate portable/mobile radio.
- Answer firehouse telephone and direct calls.
Education
No Degree - Fire Science
Milwaukee Area Technical College
Milwaukee, WI06-2018
High School Diploma -
Saint Francis High School
Saint Francis, WI06-2016
Skills
- Ability to work under pressure
- Active listening
- Critical thinking
- Computer skills
- Motivated
- Self-initiated work
- Passionate about work
- Team oriented
Timeline
911 Dispatcher
Milwaukee Police Department
07.2021 - Current
Intern
Saint Francis Fire Department
09.2016 - 09.2018
No Degree - Fire Science
Milwaukee Area Technical College
High School Diploma -
Saint Francis High School
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