Hi, I’m
Charles Watson
Customer service representative
Salt Lake City,UT
Summary
Legal Administrative Specialist supporting veterans through 40+ calls per day, benefit guidance, and claim-related case updates. Handles benefits explanations, document requirements, and written follow-up with calm, accurate communication in a high-intensity VA call center. Brings veteran perspective, Microsoft Office fluency, and steady de-escalation support for frustrated callers.
Overview
1
Certification
9
years of professional experience
Work History
Uber
Driver
11.2025 - 03.2026
Job overview
- Maintain 5 safe rides per shift while providing courteous, dependable transportation across scheduled routes.
- Navigate efficiently between pickup and drop-off locations while maintaining safe driving habits and punctual arrivals.
- Resolve passenger questions and minor issues professionally, keeping trips smooth and service-focused.
- Inspect vehicle before shifts and keep the interior clean, organized, and ready for passengers.
Altra Elementary School
Legal Administrative Assistant
01.2024 - 07.2025
Job overview
- Processed 8 student and parent inquiries daily while maintaining accurate, courteous front-office support.
- Provided administrative support across daily office operations, including data entry, filing, and document preparation.
- Maintained organized records and case documentation to support timely access to student and staff information.
- Assisted staff, students, and parents with questions and routine requests while de-escalating concerns professionally.
Teleperformance (USAA Account)
Member Services Representative
10.2018 - 10.2023
Job overview
- Supported members with loan applications, answering questions and moving requests through the intake process.
- Documented case details accurately to keep member records complete and ready for follow-up.
- Processed routine administrative updates in Microsoft Office to keep service records organized and current.
- Communicated policy and application details clearly in writing to help members understand required information.
- Assisted members with application review, eligibility questions, and benefit-related guidance as needed.
Veterans Benefits Administration
Legal Administrative Specialist
10.2018 - 01.2023
Job overview
- Reviewed benefit applications and claims details to guide veterans through VA eligibility requirements and next steps.
- Documented case notes and benefit updates clearly to maintain accurate records and support follow-up actions.
- Provided benefits counseling and customer service to veterans while answering questions with professionalism and patience.
Western Governors University
Associate Enrollment Counselor
04.2017 - 10.2018
Job overview
- Reviewed 3% of enrollment documents for accuracy before advancing student applications through the admissions process.
- Handled 5 prospective student inquiries daily while guiding applicants through enrollment and admissions conversations.
- Supported prospective students with clear written communication, explaining enrollment steps and responding to follow-up questions.
- Maintained accurate case documentation in Microsoft Office to track applicant details and enrollment progress.
- De-escalated concerns professionally and clarified next steps to keep enrollment conversations productive.
Education
Utah Valley UniversityOrem, UT
Associate of Science from Biotech
04.2014
Provo CollegeProvo, UT
Pharmacy Technician Certificate from Pharmacy technician
05.2013
East Wake High SchoolWendell, NC
High School Diploma
05.1980
Skills
Claims processing
Veterans benefits counseling
Eligibility determination
Case documentation
Benefit application review
Customer service
Telephone support
De-escalation
Written communication
Microsoft Office
Certification
Driver License
Timeline
Driver
Uber
11.2025 - 03.2026
Legal Administrative Assistant
Altra Elementary School
01.2024 - 07.2025
Member Services Representative
Teleperformance (USAA Account)
10.2018 - 10.2023
Legal Administrative Specialist
Veterans Benefits Administration
10.2018 - 01.2023
Associate Enrollment Counselor
Western Governors University
04.2017 - 10.2018
Utah Valley University
Associate of Science from Biotech
Provo College
Pharmacy Technician Certificate from Pharmacy technician
East Wake High School
High School Diploma