Jacqueline Montane
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Driver
Uber
Las Vegas, NV
10.2023 - Current
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Transported riders to designated stops according to pre-determined schedules.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
- Transported clients to specified destinations safely and on-time.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Receptionist
Legal Aid of Southern NV
Las Vegas, NV
11.2022 - 08.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted incoming mail and directed to correct personnel each day.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered and directed incoming calls using multi-line telephone system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Call Center Customer Service Specialist
Morgan and Morgan
Las Vegas, NV
09.2020 - 09.2021
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Managed high-volume of inbound and outbound customer calls.
- Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes.
- Updated customer accounts, addresses and contact information within call management databases.
Disability Examiner
Social Security Administration
Las Vegas, NV
07.1998 - 07.2018
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Analyzed complex cases involving multiple conditions or impairments that may affect an individual's ability to work.
- Gathered and documented evidence to support court proceedings.
- Reviewed and evaluated medical evidence to determine claimant's eligibility for disability benefits.
- Collaborated with physicians, psychologists, and other healthcare professionals to obtain additional pertinent information regarding the claimant's condition.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Verified accuracy of records by reviewing documents such as Social Security Administration forms, medical reports, and tax returns.
- Responded promptly to inquiries from claimants or representatives concerning status or results of claim reviews.
- Provided claimants with feedback on their progress throughout the application process.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts -
Marymount/Fordham University
Tarrytown, NY06-1990
Skills
- Vehicle Maintenance
- Passenger Assistance
- Driving and Transportation
- Punctual and Reliable
- Spanish Fluency
- Customer Service
- Critical Thinking
- Claims Processing
- Decision-Making
- Claims Evaluation
- Active Listening
- Client Interviewing
- Claims Investigation
- Computer Skills
- Benefit Explanation
- Interviewing Techniques
Languages
English
Professional
Spanish
Professional
Timeline
Driver
Uber
10.2023 - Current
Receptionist
Legal Aid of Southern NV
11.2022 - 08.2023
Call Center Customer Service Specialist
Morgan and Morgan
09.2020 - 09.2021
Disability Examiner
Social Security Administration
07.1998 - 07.2018
Bachelor of Arts -
Marymount/Fordham University