Charles Lynch

• Directed inventory control and facilitated customer support for portable building solutions, specializing in cabins and tiny homes.
• Secured recognition as leading dealer in Northwest United States, demonstrating rapid growth and market understanding.
• Drove market presence by exceeding sales targets and outperforming twenty-one dealers in three states.
• When our manager and drivers quit, with no one at the helm, I stepped up and found a way to deliver the buildings. This kept our whole region from collapsing.

• Advise borrowers on their mortgage refinancing options.
• Responsible for closing all contracts in compliance with RESPA guidelines.
• Telemarketing in the evenings to homeowners regarding refinancing options.
• Evaluated client financial profiles to recommend suitable loan products.
• Developed personalized loan strategies to meet diverse client needs effectively.
• Analyzed market trends to provide clients with informed mortgage options.

Contacted both previous and existing Sears customers in regard to extending their protection agreement on Sears appliances and outdoor lawn equipment.

• Explained features and benefits, overcame objections.
• Used the Sears CRM to input all information for the contract between Sears and the customers.
• Consistently exceeded my required sales quota.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• I spoke with on average 100 people per day. Many were hostile towards Sears due to prior negative experiences. I listened, acknowledged the problems. I reassured them things have changed, and to give Sears another chance at retaining their business.