Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Mackenzie

Indianapolis,IN

Summary

Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Area Manager

Amazon
12.2022 - Current
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
  • Recognized and rewarded performance to motivate continued success.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.

Area Manager

Walmart Home Office
11.2019 - 12.2022
  • Developed and implanted new processes to improve asset consolidation within the facility.
  • Transformed underperforming teams into productive, profitable teams.
  • Recognized areas of opportunity for quality improvement and established processes to improve quality and safety within the facility.
  • Developed processes to save on costs and prevent losses.

District Sales Manager

AT&T
11.2014 - 10.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Grew YOY sales 27% by consistently meeting and exceeding quotas.

Education

Bachelor of Science - Business Management

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2018

Skills

  • Policy Development and Enforcement
  • Business development and planning
  • Quality Assurance
  • Multi-unit Territory Management
  • Inventory Management and Planning
  • P&L Responsibility
  • Performance Analysis
  • Outstanding communication skills

Timeline

Area Manager

Amazon
12.2022 - Current

Area Manager

Walmart Home Office
11.2019 - 12.2022

District Sales Manager

AT&T
11.2014 - 10.2019

Bachelor of Science - Business Management

Indiana University - Purdue University Indianapolis
Charles Mackenzie