Charles Magee
Tulsa,OK
Summary
Dynamic and results-driven professional with a proven track record at Medley Material Handling, excelling in customer service and technical support. Recognized for enhancing client retention and satisfaction through effective communication and prompt issue resolution. Skilled in after-sales support and relationship management, ensuring seamless operations and exceptional service quality.
Overview
28
28
years of professional experience
Work History
Expert Service Technician
Medley Material Handling
09.2005 - 03.2025
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Replaced faulty components on Material Handling Equipment and performed preventive maintenance to secure smooth operations.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Store Manager
B&S Muffler And Brakes
03.1997 - 09.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised guests at front counter, answering questions regarding products.
Education
Will Rogers College High School
Tulsa, OK05-1988
Skills
- Customer service
- Punctual and reliable
- Attention to detail
- After-sales support
- Work documentation
- Flexible and adaptable
- Verbal and written communication
- Customer relationship management
- Client relationship management
Timeline
Expert Service Technician
Medley Material Handling
09.2005 - 03.2025
Store Manager
B&S Muffler And Brakes
03.1997 - 09.2005
Will Rogers College High School
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