Ryan Johnson
Golden,CO
Summary
Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Over 250 completed Rika work orders with CSL, with hands on experience with the devices in a live environment with live donors. Proficient and well versed with the operation, performance, and overview of the Rika system.
Overview
9
9
years of professional experience
Work History
Expert Service Technician
CSL Plasma
Arvada, Colorado
03.2022 - Current
- Diagnose problems and determine solutions for various customer issues.
- Inspect materials and equipment regularly to check for potential hazards and machine defects.
- Adjusting, connecting, or disconnecting wiring, and tubing to complete repairs and installations.
- Working hand in hand with Terumo technicians to isolate individual components that were problematic, resolving issues quickly and efficiently.
- Responsible for completing and documenting all work performed on Rika devices in multiple software programs.
- Travel to other centers in the region to provide training, support, and service for their go live dates with Rika.
- Responsible for inventory cycle counts, and maintaining a clean and accurate workspace to perform repairs.
- Responsible for maintaining all machines in centers to FDA and GHA standards.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Repaired faulty components such as motors, pumps, valves, switches.
- Installed new systems according to manufacturer specifications.
- Adhered to quality assurance procedures during every stage of the service process.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Drain Technician
Fast Flo Drain Cleaning
Arvada, Colorado
12.2015 - 12.2017
- Responded promptly to customer inquiries regarding drainage issues.
- Replaced damaged parts such as gaskets, seals and fittings on drain lines.
- Verified repaired sewer line joints prior to backfilling.
- Logged invoices daily, and had weekly reports of ongoing issues with larger properties, including recommendations of new procedures to be implemented.
Education
Associate of Applied Science - Computer Networking And Security
Red Rocks Community College
Denver, COSkills
- Network troubleshooting
- Equipment maintenance
- Data backup solutions
- Customer service
- Time management
- Effective communication
- Problem solving
- Inventory management
- Technical documentation
- Equipment calibration
- Troubleshooting and Diagnostics
- Valid Driver's license
- Hand tools
- Testing and analysis
- Preventive Maintenance
- Equipment troubleshooting
- Work with minimal supervision
- Rika equipment expertise
- Over 250 completed work orders for Rika
References
References available upon request.
Timeline
Expert Service Technician
CSL Plasma
03.2022 - Current
Drain Technician
Fast Flo Drain Cleaning
12.2015 - 12.2017
Associate of Applied Science - Computer Networking And Security
Red Rocks Community College
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