Charles Marshalll
Loxley
Summary
Dynamic professional with extensive experience in customer service and operations management, notably as Assistant General Manager at Moes Southwest Grill. Proven track record in problem-solving and team building, successfully enhancing customer satisfaction and optimizing inventory control. Skilled in daily logging and schedule management, ensuring efficiency and timely service delivery.
Overview
19
19
years of professional experience
Work History
Driver
Uber/Lyft/DoorDash
01.2015 - 02.2025
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
Assitant General Manager
Moes Southwest Grill
03.2012 - 02.2015
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
Server
East Shore Cafe
12.2005 - 01.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Spanish Fort High School
Spanish Fort, AL05-2008
Skills
- Daily logging
- Punctuality
- Customer rapport
- Problem-solving
- Verbal and written communication
- Schedule management
- Team building
Timeline
Driver
Uber/Lyft/DoorDash
01.2015 - 02.2025
Assitant General Manager
Moes Southwest Grill
03.2012 - 02.2015
Server
East Shore Cafe
12.2005 - 01.2012
High School Diploma -
Spanish Fort High School
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