Charles Mathenge
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
New Mexico Medicaid Enterprise System- Product Manager
HEALTH CARE AUTHORITY
Santa Fe
09.2024 - Current
- Established elaborate processes to transition multiple projects into operations and maintenance phase.
- Partner with stakeholders to perform Security Assessment Reviews, System Security Plans, Plans of Actions and Milestones in compliance with federal and state law.
- Worked collaboratively to establish a framework for performing effective vendor management for modules to be transitioned into operational and maintenance phase.
- Oversee and coordinate over 8 vendors working on various system modules that are part of the enterprise system.
- Worked with stakeholders to establish and refine Change management procedures and standards.
- Worked with business to oversee all aspects of maintenance and operations including release management, backlog grooming, enhancements, defect management etc.
- Performed post-launch analyses to measure success of feature rollouts.
- Leveraged technical knowledge to navigate functional requirements.
- Program Budget: USD 517,340,000 (mix of Federal and State funds)
Project Portfolio Manager-Business & Clinical Applications
DEPARTMENT OF BEHAVIORAL HEALTH DEVELOPMENT & SERVICES
Richmond
12.2022 - 06.2024
- Conducted regular reviews of team performance in order to identify areas for improvement or development opportunities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensure completion of Security assessments, System security plans as well as updates to BCP/DR plans for systems under my management.
- Coach employees on the fundamentals and the value of change management.
- Supervise a team of seven direct reports.
- Managed a portfolio of 8 Projects, a planning pipeline of 12 new projects across 12 semi-autonomous sites.
- Project Portfolio Budget: USD 7,932,700 for FY24
IT Project Manager/Scrum Master
OXFORD LIFE INSURANCE COMPANY
Phoenix
07.2021 - 12.2022
- Designed, engineered and supported various IT projects as key technical resource.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Documented all processes involved in implementing IT projects according to industry standards.
- Led meetings with internal team members, consultants and contractors.
- Supervise a team of 3 direct reports.
- Project Portfolio Budget: Apprx: USD 1,290,000
Product Owner /Project Lead
INFINITI LLC
Charlottesville
03.2020 - 06.2021
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Managed pre-production and production product deployments.
- Outlined new feature plans and specifications.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Oversaw a team of 3 direct reports and 9 indirect reports.
- Project Portfolio Budget: Approx. USD 3.8 million
DevOps Project Manager /Scrum Master (Temp Contract)
UNITED NETWORK FOR ORGAN SHARING (UNOS)
08.2019 - 02.2020
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Built and established strong partnerships with teams, vendors and contractors.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Created dashboards using various tools such as VersionOne and MS Project, to track project progress and milestones.
- Project Portfolio Budget: USD 2.8 Million
Senior IT Project Manager and Scrum Master (Temp Contract)
VIRGINIA PREMIER (part of VCU Health System)
Richmond
02.2019 - 08.2019
- Created and implemented processes to ensure successful completion of mission critical projects e.g. VA Medicaid Enterprise System
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Project Portfolio Budget: USD 14.8 Million
Service Delivery Lead
INFINITI LLC
Charlottesville
04.2017 - 01.2019
- Worked closely with other departments to ensure smooth transition from development into production environment.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Ensured that all customer requests were addressed promptly and accurately according to established policies and procedures.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Head of Projects & Customer Success
INFINITI SOFTWARE SOLUTIONS LTD
Charlottesville
10.2012 - 03.2017
- Modified project plans when needed to better align with organizational objectives.
- Assessed potential risks associated with new projects before initiation and took proactive measures to mitigate them.
- Mentored junior level staff members who are part of the Project Management team and provided feedback on their performance regularly .
- Developed and implemented project management methodology to ensure the successful delivery of projects.
- Created performance metrics and reports to track progress against goals.
NICI Program Manager/Head of Support -Expatriate
RWANDA DEVELOPMENT BOARD
07.2009 - 09.2012
- Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
- Prioritized tasks and managed teams throughout multiple projects.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Project Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Portfolio Budget: Approx. USD 179.8 Million (Active) with an impact over 9.7 million citizens.
Systems & Web Developer
DEXTERITY SOLUTIONS
06.2004 - 06.2009
- Optimized websites for maximum speed and scalability.
- Kept detailed documentation on test plans, procedures and end results.
- Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
- Implemented improvements to boost site performance.
- Determined job priorities for multiple projects and communicated sequencing, priorities, and timelines to entire team.
Education
Certified Project Manager -
Commonwealth of Virginia
06.2023
Certified Scrum Master (CSM) -
Scrum Alliance
06.2019
Certified Project Management Professional -
PMI
01.2018
Deployment of ICT Products -
United States Telecommunications Training Institute
Washington, DC, United States10.2010
Concept Development for Sustainable ICT Products & Services -
Blekinge Institute of Technology
Sweden03.2010
Certified Information Systems Auditor (CISA) -
ISACA
06.2007
Bachelor of Science - Computer Science
Catholic University
10.2006
Diploma - Management Information Systems
Institute for the Management of Information Systems
United Kingdom06.2001
Skills
- Change management
- Vendor management
- Agile methodologies
- Budget management
- Security assessment
- Stakeholder engagement
- Risk assessment
- End to end feature delivery
- Jira, atlassian, rally
- Scrum framework
- Software development
- Product vision definition
- Effective organization
- Project planning
- Agile software development
- Database management systems
Technology Tools
MS Project, Planview Enterprise, Team Mate, Jira, Confluence, VersionOne, MS Azure DevOps, Monday.com, Oracle Health - Millennium EHR, MS Dynamics 365, Salesforce Marketing Cloud, Zoho CRM, Oracle HCM Cloud, Workday HCM, SAP FICO, SQL, PostgreSQL, Python, MS PowerBI, C++, Visual Basic 6.0, ASP, Python, HTML, CSS, MS Office + Teams, Google Workspace, Wrike, Zoom, Jabber, Slack, MS SharePoint, MS Planner, Adobe Acrobat, Smart Sheets, Zoho Office, ServiceNow, Salesforce Service Cloud, BugTrack, MS Dynamics, Monday.com
Projects Value
586478200, 12000000
Certification
- PMP -Project Management Professional
- CSM-Certified Scrum Master
- CISA-Certified Information Systems Auditor
- Certified Project Manager for Commonwealth of Virginia
Timeline
New Mexico Medicaid Enterprise System- Product Manager
HEALTH CARE AUTHORITY
09.2024 - Current
Project Portfolio Manager-Business & Clinical Applications
DEPARTMENT OF BEHAVIORAL HEALTH DEVELOPMENT & SERVICES
12.2022 - 06.2024
IT Project Manager/Scrum Master
OXFORD LIFE INSURANCE COMPANY
07.2021 - 12.2022
Product Owner /Project Lead
INFINITI LLC
03.2020 - 06.2021
DevOps Project Manager /Scrum Master (Temp Contract)
UNITED NETWORK FOR ORGAN SHARING (UNOS)
08.2019 - 02.2020
Senior IT Project Manager and Scrum Master (Temp Contract)
VIRGINIA PREMIER (part of VCU Health System)
02.2019 - 08.2019
Service Delivery Lead
INFINITI LLC
04.2017 - 01.2019
Head of Projects & Customer Success
INFINITI SOFTWARE SOLUTIONS LTD
10.2012 - 03.2017
NICI Program Manager/Head of Support -Expatriate
RWANDA DEVELOPMENT BOARD
07.2009 - 09.2012
Systems & Web Developer
DEXTERITY SOLUTIONS
06.2004 - 06.2009
Certified Project Manager -
Commonwealth of Virginia
Certified Scrum Master (CSM) -
Scrum Alliance
Certified Project Management Professional -
PMI
Deployment of ICT Products -
United States Telecommunications Training Institute
Concept Development for Sustainable ICT Products & Services -
Blekinge Institute of Technology
Certified Information Systems Auditor (CISA) -
ISACA
Bachelor of Science - Computer Science
Catholic University
Diploma - Management Information Systems
Institute for the Management of Information Systems
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