Charles McFadden

• Managed enterprise client relationships to align wealth and investment strategies with long-term financial objectives.
• Led cross-functional teams across Sales Operations and Risk to improve service delivery and execution.
• Led cross-functional teams across sales, operations, and risk to improve service delivery and execution.
• Partnered with Compliance and Legal teams to ensure adherence to regulatory and fiduciary requirements.
• Developed high-performing teams through effective recruitment, training, and mentorship programs.
• Led cross-functional teams in the development of innovative solutions, driving business growth.
• Assisted in recruiting, hiring and training of team members.

• Directed branch operations to ensure compliance with securities regulations and firm policies.
• Supervised advisors and support staff, reinforcing service standards and productivity expectations.
• Monitored account activity and escalated exceptions to maintain accuracy and risk controls.
• Coordinated client service initiatives to strengthen retention and resolution of complex issues.
• Developed local business opportunities through referral networks and community relationships.
• Resolved escalated client and operational issues with prompt, policy-based judgment.
• Maintained friendly and professional customer interactions.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Collaborated with legal, compliance, and operations teams to resolve trade issues and accelerate deal execution.
• Analyzed market trends and competitor activity to refine product positioning and identify new growth opportunities.
• Mentored global sales staff on client coverage, presentation delivery, and consultative selling techniques.
• Traveled throughout Europe, Asia, and South America to reach customers in international markets.
• Motivated salesforce to achieve sales goals through incentives and rewards.
• Set objectives and led sales team to achieve aggressive global sales goals.

Supported Institutional Sales Team with margin and dividend calculations for clients and the firm inventory.