Rhonda Hinojosa-Pfeiffer

• Responsible for $28M in annual revenue in 2024.
• Sales leader for account management and sales teams in the development of innovative solutions, which resulted in 11% growth in 2023 and 16 % growth in 2024.
• Developed high-performing teams through effective recruitment, training, and mentorship programs.
• Strengthened relationships with key clients, resulting in increased revenue and expanded partnerships. Supported Account Executives with the following key accounts: Kaiser Permanente, BCBSA Federal Employee Program (FEP) and Commercial business and other blues organizations.
• Designed and developed best practices for monitoring Account Management activities
• Guided executive decision-making by providing data-driven insights to support budget and forecasting.
• Accomplishments in 2023 and 2024:

1. Champions Club

2. Renewal rate of 98% for CY 2024 and 93% for CY 2023

3. 2024 quota attainment for growth = 116%, 2023 quota attainment = 110%

• Sold and managed largest Payer account (BCBSA Federal Employee Program) within IBM Watson Health business unit. In 2022, renewed contract value increased by 2.2x.
• Responsible for $10M annual revenue. On average during this time, YoY growth was 8%.
• Developed growth strategy for key accounts and shared with Executive leadership.
• Oversaw complex negotiations with the Federal government (OPM).
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Manage RFP responses as well as complex renewals.
• Manage forecasting activities internal and external
• Accomplishments:

1. IBM 100% club - 4 years during this tenure

2. 100% renewal rate during this tenure

• Multiple roles, ranging from Data Management role to Client Executive role. Promoted multiple times within tenure.
• Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
• Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
• Collaborated with internal departments to create integrated solutions that addressed complex client challenges effectively.
• Negotiated profitable contracts with key clients, securing long-term revenue streams for the company.

• Responsible for preparing accurate reporting and analysis for medical expenses, employer group performance, disease management, operational processing of claims and ad hoc reporting on corporate goals.
• Analyst for various departments within regional health plan.
• Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
• Maximized end-user satisfaction through diligent troubleshooting, ensuring timely response to their data requests.
• Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.