CHARLES MCFARLAND
LITTLE ROCK,AR
Summary
To obtain a professional technology role where I can apply my technical expertise, problem-solving abilities, and strong foundation in cybersecurity, while expanding my skills in automation, AI, and other innovative technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CYBER SECURITY ANALYST
Simmons Bank
01.2023 - Current
- Monitor and assess security events using SIEM tools, safeguarding over 10,000 endpoints.
- Investigate and respond to incidents in real-time, enhancing network security and threat response.
- Implement vulnerability management strategies, promoting best practices for robust information security.
- Automate cybersecurity workflows, improving operational efficiency and threat detection capabilities.
- Conducted threat research and vulnerability management, leading to marked improvements in security posture and proactive risk mitigation.
- Promoted best practices for information security, contributing to a culture of awareness and vigilance among all employees.
IT TECHNICIAN
City of Sherwood (Government)
12.2021 - 01.2023
- Supported IT users by resolving hardware/software issues, enhancing system efficiency.
- Implemented hardware/software upgrades, improving system performance and user satisfaction.
- Documented technical issues and solutions, contributing to a knowledge base for future reference.
- Conducted security incident investigations, enhancing organizational cybersecurity posture.
- Developed IT policies, aligning with industry standards and improving compliance.
IT SUPPORT TECHNICIAN
Vital Technology Solutions
01.2021 - 11.2021
- Provides technical support to IT users.
- Advises users on how to resolve hardware and software problems.
- Installs and upgrades hardware, cables, operating systems, and/or appropriate software.
- Facilitates user access to systems.
- Refers to more complex or intractable problems to appropriate IT professionals.
- Researches possible solutions in user guides, technical manuals, and other documents.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Reports on commonly occurring queries to detect underlying problems.
- Administering Windows and Linux-based systems, including Active Directory management and Group Policy.
- Configuring and managing network infrastructure components such as firewalls, routers, and switches.
- Utilized EDR (Endpoint Detection and Response) tools such as SentinelOne to actively monitor and detect threats on company devices.
IT TECH/GAME TECHNICIAN
Dave & Busters
01.2016 - 01.2019
- Responsible for the repair and maintenance of the building including games, simulators, and technical equipment.
- Assist our Guests and maintain ideal player conditions in the midway at all times.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
- Provides timely and accurate service while managing wait times and communicating information as needed to guests, Team Members, and Managers.
- Build, troubleshoot, and repair games, attraction, and technical equipment while delivering unparalleled guest service.
- Assists in daily maintenance and organization of tech room and storage areas.
- Efficiently and safely performs daily, weekly, monthly, and quarterly game maintenance as directed by management.
Education
Bachelor of Arts - Interdisciplinary Studies: Information Assurance
University of Arkansas At Little Rock
01.2020
Skills
- Communication, Interpersonal, IT, Teamwork, Problem-solving, Attention to detail, Crowdstrike, SentinelOne, C, Python, Powershell, Information Security, Email security, Microsoft Exchange, Windows, Mac, Linux, Troubleshooting, Active Directory, PC repair, Switches, Routers, Firewalls, VMware, VirtualBox, Windows servers, FreePBX, VOIP, Ticketing systems, WAN, LAN, DNS, DHCP, OSI model, TCP/IP, Endpoint security, Security controls, Security training, Ethernet, Azure, Threat intelligence, Vulnerability management, SIEM, Threat hunting, Automation workflows
Certification
- SECURITY+ CERTIFICATION CompTIA
Timeline
CYBER SECURITY ANALYST
Simmons Bank
01.2023 - Current
IT TECHNICIAN
City of Sherwood (Government)
12.2021 - 01.2023
IT SUPPORT TECHNICIAN
Vital Technology Solutions
01.2021 - 11.2021
IT TECH/GAME TECHNICIAN
Dave & Busters
01.2016 - 01.2019
Bachelor of Arts - Interdisciplinary Studies: Information Assurance
University of Arkansas At Little Rock