Charles McNair
Gardner,MA
Summary
Dynamic professional with a proven track record in behavioral health interventions and leading high-performing teams. At The Auto Glass Shop LLC, I spearheaded marketing campaigns that significantly boosted brand awareness. Skilled in substance abuse knowledge and adept at fostering mental health awareness, I excel in transforming challenges into growth opportunities, demonstrating exceptional leadership and empathy.
Overview
11
11
years of professional experience
Work History
Recovery Support Specialist
Clearbrook Treatment Centers
10.2023 - Current
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Lead Bartender
TGI Fridays
01.2021 - 09.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Vice President of Sales and Marketing
The Auto Glass Shop LLC
03.2014 - 12.2020
- Drove company branding efforts to increase market presence and brand recognition.
- Managed 20 member marketing team comprised of graphic artists, CRM administrator and marketing coordinators.
- Managed $480,000 annual marketing budget.
- Supported business development efforts and coordinated with marketing team on special campaigns.
- Led a team of sales and marketing professionals to achieve consistent growth in market share.
- Developed innovative marketing campaigns that resulted in significant increases in brand awareness.
Education
No Degree - Practical Nursing
Mount Wachusett Community College
Gardner, MA12-2026
Skills
- Behavioral Health Interventions
- Mental health awareness
- Substance Abuse Knowledge
- Professional boundaries
- Recovery planning
- Relapse Prevention
Timeline
Recovery Support Specialist
Clearbrook Treatment Centers
10.2023 - Current
Lead Bartender
TGI Fridays
01.2021 - 09.2022
Vice President of Sales and Marketing
The Auto Glass Shop LLC
03.2014 - 12.2020
No Degree - Practical Nursing
Mount Wachusett Community College
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