Charles Melton
West Point,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes at Better Brands MS, leveraging strong GPS navigation and problem-solving skills. Demonstrated ability to work collaboratively, ensuring timely and accurate package handling. Achieved significant improvements in route management, contributing to a safer and more efficient operation.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Better Brands MS
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Inside Lumberyard
Lowe’s
06.2020 - 11.2022
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Negotiated pricing structures with clients to maximize profitability while maintaining competitiveness in the marketplace.
Warehouse Forklift Operator
Air Cap Inc
10.2000 - 05.2001
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
Education
Associate Applied Science - Marketing
East Mississippi Community College
Mayhew MS Basic Manufacturing - Prerequisite To Engineering
East Mississippi Community College
West Point MSSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Roads and highways knowledge
- Vehicle Cleaning and Maintenance
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Shipping and packaging
Accomplishments
Received my basic shift management certificate from McDonald’s
Timeline
Sales Inside Lumberyard
Lowe’s
06.2020 - 11.2022
Warehouse Forklift Operator
Air Cap Inc
10.2000 - 05.2001
Delivery Driver
Better Brands MS
Associate Applied Science - Marketing
East Mississippi Community College
Basic Manufacturing - Prerequisite To Engineering
East Mississippi Community College
Similar Profiles
Brad FullerBrad Fuller
Middle School Social Studies Teacher and Coach at Anna ISD, Clemons MS and Slayter Creek MSMiddle School Social Studies Teacher and Coach at Anna ISD, Clemons MS and Slayter Creek MS
Adam ParsonsAdam Parsons
Head of Claims - Reinsurance at MS Reinsurance/MS Amlin BermudaHead of Claims - Reinsurance at MS Reinsurance/MS Amlin Bermuda
Matthew GrandeMatthew Grande
Digital Marketing Summer Intern at National MS Society Bike MSDigital Marketing Summer Intern at National MS Society Bike MS
Audriona ShawAudriona Shaw
Auditor/Quality Control Analyst/Production Planner at Navistar Defense, IncAuditor/Quality Control Analyst/Production Planner at Navistar Defense, Inc
Amber Lauren BrasfieldAmber Lauren Brasfield
Family Nurse Practitioner at Gastronenterology AssociatesFamily Nurse Practitioner at Gastronenterology Associates