Charles Mercer
Lucuma
Summary
Dynamic and results-driven professional with experience as an Assistant Store Manager excelling in customer service and problem-solving. Proven ability to enhance customer experience and maintain operational efficiency. Recognized for strong communication skills and a commitment to teamwork, ensuring a positive shopping environment
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
DollarTree
10.2025 - Current
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by organizing stock and maintaining accurate product displays.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to uphold cleanliness and safety standards throughout the store.
- Collaborated with team members to maintain cleanliness and organization of the sales floor.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
Assiant Produce
Harris Teeter
04.2018 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Business Administration And Management
WPU
Raleigh, NC06-2027
Associate of Arts - Business Administration And Management
PCC
Winterville, NC06-2012
Associate of Arts - Organizational Leadership
WTCC
Raleigh, NC06-2012
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
DollarTree
10.2025 - Current
Assiant Produce
Harris Teeter
04.2018 - 12.2025
Bachelor of Arts - Business Administration And Management
WPU
Associate of Arts - Business Administration And Management
PCC
Associate of Arts - Organizational Leadership
WTCC
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