Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Merritt

Plano,TX

Summary

Proactive and adaptable professional with a strong background in customer service. Known for exceptional conflict resolution and relationship-building skills, with a focus on enhancing customer experiences and driving satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Market Street
Plano, TX
12.2017 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Facilitated training sessions for new staff to enhance service delivery standards.
  • Streamlined complaint resolution process, improving customer satisfaction ratings.
  • Developed and maintained comprehensive knowledge of product offerings to assist customers effectively.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Associate of Science - Accounting

Collin County Community College
Plano, TX

No Degree - Accounting

University of North Texas
Dallas, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Relationship building
  • Rapid Memorization

Timeline

Customer Service Representative

Market Street
12.2017 - Current

Associate of Science - Accounting

Collin County Community College

No Degree - Accounting

University of North Texas