Charles Michalak
Oxford,USA
Summary
Resourceful manager with 45 + years of experience in team management and leadership within the logistics industry. Proven expertise in supervising diverse teams, enhancing customer service, and implementing effective training and development programs. Committed to fostering a collaborative work environment and driving operational excellence in remote settings.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
UPS
Watertown, CT
11.1978 - 10.2024
- I held numerous management positions up to that of Senior Operations Manager at UPS. I managed both Inside Operations as well as Driver Operations leading up to managing the Operations for an entire District. I have been promoted on nine occasions. I was always considered a "fixer" and I was relocated on four occasions throughout the Country. While in Utah I was responsible for the States of Utah, Nevada and Idaho. I took that district from a ranking of 55 to a ranking of number 1 in less than a year. I am very diverse in my management style. I strongly believe in accountability. Moreso, I believe in leading my people in a way that strengthens their skillset which will usually result in operational goals being met. I am very versed in dealing with Unions and I have sat on various Company/Union Panels over the years. I enjoy the challenge of improving results through developing people.
Education
Associate in Arts (AA) - Business Management
Indiana Wesleyan University
Indianapolis, IN12-2010
Skills
- Operations management
- Leadership
- Process improvement
- Microsoft Outlook
- Team management
- Microsoft Excel
- Organizational skills
- Sales management
- Warehouse supervisor experience
- Supervising experience
- Warehouse experience
- Training & development
- Analysis skills
- Time management
- Customer service
- Communication skills
- Shift management
- Logistics Management
- Continuous improvement
- Warehouse management
Accomplishments
- Promoted on 9 Occasions
- Transformed Utah District from a ranking of 55 to a Ranking of 1 in all categories.
- Improved Safety Results and Improved the Safety Culture in every Operation assigned.
- I was used as a "fixer". I was always sent to the Most Help Needed Operations in order to turn them around and I always did.
- When stationed in Indianapolis, I took over a Community Service Program called the Back Pack Attack. They took in supplies from volunteer points all over the city and then sorted and distributed them to the local schools. It normally took 7 days each year to get this done. We got it done in 3 days.
Certification
Driver's License
Timeline
Senior Operations Manager
UPS
11.1978 - 10.2024
Associate in Arts (AA) - Business Management
Indiana Wesleyan University
Additional Information
Authorized to work in the US for any employer