CHARLES MING
Redwood City,CA
Summary
Results-oriented Retail Sales Supervisor with 15 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.
Overview
14
14
years of professional experience
Work History
Retail Sales Supervisor
AT&T Mobility
10.2019 - Current
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Retail Store Manager
Prime Communications AT&T
03.2010 - 10.2019
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
High School Diploma -
Malverne Senior High School
Malverne, NYNo Degree - Digital Arts
College of San Mateo
San Mateo, CASkills
- Merchandise Display
- Customer Relationship Building
- Systems and software expertise
- Sales expertise
- Store operations
- Relationship building and management
- Operations
- Staff Training and Development
- Cash handling oversight
- Loss Prevention
- Inventory Management
- Sales Leadership
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Retail Sales Supervisor
AT&T Mobility
10.2019 - Current
Retail Store Manager
Prime Communications AT&T
03.2010 - 10.2019
High School Diploma -
Malverne Senior High School
No Degree - Digital Arts
College of San Mateo
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