CHARLES MONROE SEBASTIAN
Reno,NV
Summary
I started off in the Auto business as Lot Porter for Radley Acura in 1987 and after a year of being around the service drive my interest in becoming part of the business grew. I was offered the opportunity to become a Service Consultant and I spent 8 years with the Radley Automotive. I have worked in the Automotive industry since working with car lines BMW, Porsche, Ford, Mitsubishi, Chrysler, Jeep, Honda, Acura, Audi, Saab. I have worked both as a Service Manager, Service Advisor, Dispatcher, Service Coordinator. I love working for Lithia Corporation and I have exceeded and grown with maturity, knowledge in the industry and I have grown a lot stronger in Service Sales and Operational experience. Being one the Top 10 advisors in Lithia Corporation.
Overview
23
23
years of professional experience
Work History
Senior service advisor
Lithia Chrysler Jeep of Reno
09.2017 - 08.2024
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in understanding vehicle features and service options.
- Coordinated service appointments and managed schedules for technicians.
Cummins test driver, coordinator
Cummins
Reno, Nevada
04.2014 - 09.2017
- Operated various vehicle models under diverse conditions for testing purposes.
- Documented performance data and provided feedback on vehicle handling characteristics.
- Collaborated with engineering teams to identify areas for vehicle improvement.
Senior Service Advisor
Lithia Chrysler Jeep of Reno
Reno, NV
07.2008 - 04.2014
- Write repair orders for new vehicles and older vehicle for repair, warranty work, general repairs.
- I answer phones and answer questions concerning warranty and repair of there vehicles.
- I manage 6 techs, coordinating repairs and maintenance.
Service Manager
Allison Mitsubishi
Reno, NV
01.2006 - 07.2008
- Ran service Operations for the Dealership, after 7 months of being at dealership.
- Dealer was awarded the Triple Diamond award for service and service sales, customer awareness.
- I managed 16 people, including parts and detail, service operations.
Service Manager
Tempe Mitsubishi
Tempe, AZ
03.2004 - 02.2006
- Service Manger of Mitsubishi service operations, 8 techs, 2 service advisors.
- I wrote service and managed operations of service sales, customers, answering phones, warranty repairs.
- High level of customer service maintaining a Triple Diamond Service Award.
Service Advisor
Darner Chrysler Jeep
Mesa, AZ
04.2001 - 10.2004
- Writing service in Arizona dealing with the Higher temp's for the first time was a true experience.
- Worked in a Carport (Outside shop) environment all year for group of techs (12).
- Handle heavy phones, customer service, warranty repairs.
- 5 Star Dealership
Education
associate of Arts - Business
Chowan College
Murfreesboro, NCSkills
- ADP systems
- Reynolds & Reynolds
- Service sales
- Triple Diamond Service Management
- Mitsubishi Corporation
Accomplishments
- High repair order averages
- Top performer in current position
- Various service awards for attendance, service sales, community involvement, volunteering
- Gold Advisor Award
- Top 10 sales and Customer Service
- Top Hours per repair order for several back to back years
- Triple Diamond Service Manager with Mitsubishi Corporation
- Precision Team member with Acura, NSX Top Advisor, Mason
Personal Information
Willing To Relocate: 1
Timeline
Senior service advisor
Lithia Chrysler Jeep of Reno
09.2017 - 08.2024
Cummins test driver, coordinator
Cummins
04.2014 - 09.2017
Senior Service Advisor
Lithia Chrysler Jeep of Reno
07.2008 - 04.2014
Service Manager
Allison Mitsubishi
01.2006 - 07.2008
Service Manager
Tempe Mitsubishi
03.2004 - 02.2006
Service Advisor
Darner Chrysler Jeep
04.2001 - 10.2004
associate of Arts - Business
Chowan College