Charles Mount
Toms River,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 25 years of marine experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
25
25
years of professional experience
Work History
Service Manager
Green Cove Marina
10.2010 - Current
- Manage service department with 3-5 techs
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
Marine Technician
Manasquan River Club
09.2006 - 09.2010
- Troubleshot and resolved mechanical problems with various systems and equipment.
- Reduced downtime for vessels with efficient troubleshooting and repair of electrical systems, including wiring, switches, and control panels.
- Completed diagnosis and repairs of marine engines and drive transmissions.
Marine Technician
Family Boat Sales
10.1998 - 08.2006
- Entry level technician, trained to certified tech in 2 years
- Rigging and new boat prep, delivery to customer.
- Fast paced new and used boat dealer and full service marina.
Education
Factory Training
Skills
- Excellent communication with the service team, customers and vendors
- Outstanding technical knowledge of marine systems
- Technical Proficiency aiding in problem solving
Personal Information
Title: Marine Technician
Timeline
Service Manager
Green Cove Marina
10.2010 - Current
Marine Technician
Manasquan River Club
09.2006 - 09.2010
Marine Technician
Family Boat Sales
10.1998 - 08.2006
Factory Training