PARWIN MARIA HASHMAT

Frederick,MD

Summary

Detail-oriented professional with extensive experience in customer service, account

management, sales support, SOPs and production coordination. Skilled in managing customer

relationships, coordinating projects from start to finish, maintaining accurate records, and

collaborating across departments to ensure seamless day-to-day operations and customer

satisfaction. Experienced using CRM platforms, Microsoft Office Suite, Google Workspace, and

POS systems in fast-paced environments. Strong organizational, communication, and problem solving

abilities with a proven track record of delivering high-quality customer support. Fluent in

English, Spanish, and Farsi-Dari.

Overview

years of professional experience

Work History

Direct Mail Customer Service Manager

Image Direct

08.2021 - 03.2025

Managed customer accounts and coordinated end-to-end direct mail projects while serving as the primary point of contact between clients, production teams, and vendors.
Maintained detailed CRM records of customer communications, project updates, timelines, and account activity to ensure accuracy and customer satisfaction.
Collaborated with internal departments to resolve issues, communicate schedule changes, and ensure customer expectations were consistently met.
Coordinated quality control reviews and monitored project progress to ensure timely delivery and compliance with customer requirements.
Developed strong client relationships through proactive communication.

Office Administrator

TEO Construction Services, Inc.

01.2018 - 08.2021

Coordinated office operations, scheduling, and customer communications while supporting multiple departments and vendors.
Maintained organized records, invoices, and project documentation using Quickbooks and Microsoft Office.
Improved workflow efficiency through strong organizational and multitasking abilities.

Front Desk Receptionist

Comprehensive Primary Care

04.2015 - 01.2018

Managed daily front office operations, including scheduling appointments, answering multi-line phones, greeting patients, and maintaining accurate patient records.
Verified insurance information, processed payments, and updated patient accounts using eClinicalWorks and office management systems.
Coordinated communication between patients, healthcare providers, and administrative staff to ensure efficient office workflow and positive patient experiences.
Provided professional customer service by addressing patient inquiries, resolving scheduling issues, and managing high-volume front desk responsibilities in a fast-paced medical office.

Education

Bachelor of Science - Business Administration

Towson University

05-2011

Associate of Science - Business Administration

Frederick Community College

12-2008

Skills

Customer Relationship Management (CRM): Experienced using CRM platforms including Salesforce and HubSpot to manage customer interactions, account updates, and communication tracking
Customer Service & Client Relations: Strong ability to build positive customer relationships, resolve concerns professionally, and provide high-quality support in fast-paced environments
Account & Project Coordination: Skilled in coordinating projects, managing timelines, communicating updates, and collaborating across departments to ensure smooth operations and customer satisfaction
Administrative & Organizational Support: Highly organized with experience managing schedules, maintaining records, processing documentation, and handling multiple priorities efficiently
Software Proficiency: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Google Workspace (Docs, Sheets, Slides, Calendar) CRM Systems (Salesforce, HubSpot) POS Systems (Square, Clover), and QuickBooks

Time Management & Multitasking: Able to prioritize tasks, meet deadlines, and maintain accuracy in high-volume work environments
Team Collaboration: Experienced working collaboratively with cross-functional teams to support customer needs and business goals
Communication Skills: Excellent written and verbal communication skills with the ability to communicate clearly with customers, vendors, and internal teams
Languages: Fluent in English, Spanish, and Farsi-Dari

Timeline