Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Charles Murdock

Katy,TX

Summary

Skilled in active listening and complaint handling, driving improved resolution times.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Popeyes® Louisana Kitchen
08.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School Diploma -

Patricia E. Paetow High School
23111 Stockdick School Rd, Katy, TX 77493
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Complaint handling

Timeline

Customer Service Representative

Popeyes® Louisana Kitchen
08.2024 - Current

High School Diploma -

Patricia E. Paetow High School

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