Charles Nalley
Ringgold,GA
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
22
22
years of professional experience
Work History
Assistant Director, Strategic Enrollment Technology
The University of Tennessee at Chattanooga
09.2018 - Current
- Reach CRM platform use, including (but not limited to) field, form, and view creation.
- Lead trainer for the Reach platform; training departments such as Graduate Nursing, CECS, English, Education, LEAD, Environmental Science, I-O Psychology, and many others.
- Contact point for any questions or concerns for these departments and serve as a liaison for questions, comments, or issues that may come up.
- Lead the CRM team for Reach Application Review, Events, ACT score load FTP, (as well as other areas) implementation and maintenance.
- Point person for email scheduling, creation, and implementation, including leading a student worker email transfer project.
- Radius CRM platform includes (but is not limited to) email creation, campaign and communication plan implementation, target audience creation, student data maintenance, etc.
- Radius CRM lead for training staff and faculty on the use of the CRM for applicable programs and departments, as well as developing any useful training materials.
- TouchNet platform use, including (but not limited to) payment gateway creation, adding and removing users, training staff and faculty on basic TouchNet use, and developing any useful training materials.
- Handshake platform use, including (but not limited to) First Destination Survey creation, implementation, and monitoring, adding and removing users, reporting, and developing any useful training materials.
- Project management of CRM and departmental goals and programs, including (but not limited to) email campaign communication plan distribution and scheduling, PCI Compliance, University and department application counseling and maintenance, scholarship application scheduling and maintenance, etc.
- Developed dozens of step-by-step instructions for department-owned/partnered software packages, including Radius, Banner, Handshake, TouchNet, etc.
- Training student workers, staff, faculty, etc. on PCI compliance, Radius and Reach CRM aspects, TouchNet and Handshake use, as well as various other applications.
- Implement the use of UTC Marketplace; a platform for campus departments to use to take electronic payments. This included creating over 200 applications, invoices, emails, and connecting everything to the payment gateway as well as to Radius CRM.
- Assisted in the successful implementation of new software system (from Radius CRM to Reach), enhancing data management and operational efficiency.
Training and Compliance Manager
Citizens Savings & Loan Corporation
07.2015 - 09.2018
- Develop and Implement any needed Training and Training materials for over fifteen branches and up to one hundred employees.
- Ensure full compliance on training and policy by visiting branches, monitoring behaviors and coaching as needed.
- Act as Compliance Officer for both Citizens Corporate internal policy rules as well as any Governmental requirements.
- Recruit and Train any new incoming personnel.
District Manager/Metro Training Store Manager
Gamestop/Rhino Video Games
01.2003 - 07.2014
- Managed the day-to-day training of all new employees across the district.
- Ensured all employees for the district were fully trained and re-train if needed.
- Responsible for over 20 stores and over 150 employees.
Education
Bachelor of Arts - Business Administration
05.2001
Associate of Arts - Business Administration
12.1998
Skills
- Strategic planning
- Project management
- Staff coordination
- Operations management
- Problem-solving
- Organizational skills
- Computer skills
- Teamwork and collaboration
- Multitasking
- Customer service
- Training and development
- Hiring and training
- MS office
Software Knowledge
- Radius CRM
- Reach CRM
- AppReview application review software
- TouchNet payment gateway software
- Banner SIS
- Boomi AtomSphere
- Argos
- Navigate student management software
- Handshake student employment platform
- Automic database management
- Timesheet X employment portal
- Azure
- Microsoft Office 365 Suite
Affiliations
- Founding member, Theta Chi Fraternity, Iota Epsilon Chapter
- Member, Former Present, Alpha Kappa Psi Business Fraternity
Timeline
Assistant Director, Strategic Enrollment Technology - The University of Tennessee at Chattanooga
09.2018 - Current
Training and Compliance Manager - Citizens Savings & Loan Corporation
07.2015 - 09.2018
District Manager/Metro Training Store Manager - Gamestop/Rhino Video Games
01.2003 - 07.2014
Georgia State University - Bachelor of Arts, Business Administration
Waycross College - Associate of Arts, Business Administration
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