Charles Napper
Worthington,Ohio
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lobby Porter Supervisor
Sheraton Hotel Downtown Columbus
09.2021 - 11.2023
- Assisted guests with luggage and transportation needs, ensuring a seamless check-in process.
- Showcased excellent multitasking abilities while managing multiple responsibilities simultaneously under pressure.
- Maintained a clean and welcoming lobby environment for increased guest satisfaction.
- Exhibited adaptability in fulfilling various tasks as needed, providing support to other departments when required.
- Provided exceptional customer service by effectively addressing inquiries and resolving issues.
- Supported event set-up and tear-down, contributing to the success of various functions held at the hotel.
- Managed time effectively while prioritizing tasks according to urgency, resulting in consistently timely completion of assignments.
Lawn care specialists
Renekker lawn and tree service
02.2015 - 09.2021
- Mowed grass, seeded lawns, applied fertilizers and pest controls, trimmed hedges and trees
- Advised on maintenance practices
- Provided services to private homes, government and corporate properties, and hospitals
- Led project manager over two teams of five members
- Managed all correspondences to management
- Handled customer complaints.
Education
Westerville North High School
Westerville, OH06.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint Handling
Introduction
Highly motivated individual with team-oriented skills that crosses over with good listening and follow-up skills. Have experience with leadership management and communication skills. I have good technical skills with customers service skills.
Timeline
Customer Service Representative
Charter Spectrum
11.2023 - Current
Lobby Porter Supervisor
Sheraton Hotel Downtown Columbus
09.2021 - 11.2023
Lawn care specialists
Renekker lawn and tree service
02.2015 - 09.2021
Westerville North High School
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