Charles Nase
Harbor Freight
Stroudsburg,PA
28
years of professional experience
Experienced logistics and sales associate with a strong background in customer service, cash handling, and relationship building. Known for problem-solving, teamwork, and training new associates to support smooth store operations and better customer experiences.
Work History
Sr Logistics/Sales Associate
5 Years 11 Months- Assisted customers with product selection, recommendations, and store navigation.
- Processed sales transactions accurately using point-of-sale system.
- Resolved customer questions, returns, and exchanges with professional service.
- Restocked merchandise and maintained organized, shoppable sales floor displays.
- Supported freight handling, pricing updates, and inventory accuracy.
- Demonstrated tool knowledge to explain features, uses, and benefits.
- Maintained clean, safe work areas in line with store standards.
- Trained new associates on sales procedures, customer service, and merchandising.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Front Counter Lead
6 Years- Supervised front counter operations, ensuring smooth customer flow and accurate order fulfillment.
- Trained new associates on register procedures, product handling, and service standards.
- Processed payments, balanced cash drawer, and maintained accurate point-of-sale transactions.
- Coordinated counter display setup, product rotation, and inventory readiness throughout shifts.
- Resolved customer concerns promptly, supporting positive service and repeat business.
- Managed opening and closing tasks, including sanitation, stocking, and equipment checks.
- Communicated with meat department staff to prioritize orders and maintain product availability.
- Implemented inventory management system to track stock levels and reduce waste from expired products.
- Monitored labor budget and made necessary adjustments to meet budget expectations.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Managed cash register transactions with precision, ensuring accurate handling of customer payments.
- Increased sales through upselling promotional items while accurately taking customer orders.
Overnight Baker
2 Years 1 Month- Monitored overnight baking workflow to ensure fresh products were ready for morning service.
- Operated ovens, fryers, and proofing equipment to maintain consistent product quality.
- Prepared donuts, muffins, bagels, and croissants following production schedules and bakery recipes.
- Mixed batters, fillings, and glazes while verifying measurements for accurate batch production.
- Stocked bakery cases, rotation trays, and ingredient supplies to support efficient operations.
- Maintained clean workstations and followed food safety and sanitation procedures.
- Trained new bakers on preparation standards, equipment use, and production routines.
- Provided exceptional customer service when needed, addressing concerns promptly and professionally.
- Maximized freshness of products by accurately rotating stock according to expiration dates or seasonal demand fluctuations.
Over the Road Sales & Laborer
18 Years- Loaded, unloaded, and moved materials to support timely plant and shipping operations.
- Directed daily labor tasks, prioritizing safe and efficient workflow across production areas.
- Operated hand tools and basic equipment to complete assembly, cleanup, and handling tasks.
- Inspected products for quality issues, separating damaged materials from usable inventory.
- Maintained orderly workspaces by removing debris, organizing supplies, and supporting safety standards.
- Trained newer workers on material handling, tool use, and jobsite procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Horticulture - Horticultural Science
- Awarded Green Hand Award
- 3.5 Gpa
- N.O.C.T.I National occupational certification testing institute. award
High School Diploma
Skills
Point-of-sale operation
Payment processing
Cash management
Cash management accuracy
Sales strategies
Client needs analysis
Operational management
Customer service
Teamwork and collaboration
Problem-solving
Analytical skills
Multi-tasking strength
Relationship building
Stocking and receiving
Time management
Client needs analysis
Timeline
Sr Logistics/Sales Associate
Harbor Freight
11.2020 - CurrentRead More
Overnight Baker
Dunkin Donuts
09.2019 - 10.2021Read More
Front Counter Lead
Gary's Meat Market
01.2018 - 01.2024Read More
Over the Road Sales & Laborer
Keystone Ivy Products
01.1999 - 01.2017Read More
East Stroudsburg Sr High South
High School Diploma
Read More
Monroe County Vo-tech
Horticulture from Horticultural Science
Read More