Charles Navarro
Los Lunas,NM
Summary
Proven security officer with strong skills in emergency response, conflict resolution, and threat assessment. Dedicated to enhancing safety protocols and ensuring compliance in high-stakes environments.
Overview
39
39
years of professional experience
Work History
Security Officer
Presbyterian Hospital
Albuquerque, NM
08.2021 - Current
- Monitored hospital premises to ensure safety and security for patients, staff, and visitors.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Responded promptly to emergencies, coordinating with medical teams and law enforcement as needed.
- Trained new security staff on protocols, emergency response procedures, and customer service standards.
- Developed incident reports detailing occurrences and actions taken for review by management.
- Led initiatives to improve safety protocols, resulting in increased compliance with regulatory standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
Correctional Sergeant
State of New Mexico
Santa Fe , Las Cruces And Los Lunas
09.1999 - 01.2021
- Supervised daily operations of correctional facility, ensuring adherence to safety protocols and procedures.
- Mentored junior staff in conflict resolution techniques and effective inmate management strategies.
- Implemented training programs to enhance team performance and operational efficiency within facility.
- Coordinated emergency response drills, improving preparedness among staff and inmates for crisis situations.
- Evaluated incident reports to identify trends and recommend policy adjustments for improved security measures.
- Conducted regular inspections to ensure compliance with facility regulations and maintain safety standards.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Supervised 20 employees and performance of tasks and managed 300 offenders.
- Monitored and confirmed compliance with safety standards and regulations.
- Participated in development of correctional policies and procedures.
Kitchen Manager
County Line BBQ
Albuquerque, NM , San Antonio TX ,El Paso TX
09.1987 - 04.1998
- Supervised daily kitchen operations to ensure high-quality food preparation and service standards.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Trained and mentored kitchen staff on cooking techniques and safety protocols.
- Developed menu items in collaboration with chefs to enhance customer satisfaction and drive sales.
- Coordinated scheduling of kitchen staff to maintain efficient workflow during peak hours.
- Established standard operating procedures for food safety compliance during inspections.
- Monitored labor costs and implemented strategies to improve overall kitchen efficiency.
- Conducted performance evaluations of team members to foster professional growth and accountability.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Education
High School Diploma -
El Drorado High Cshool
Albuquerque, NM05-1989
Skills
- Report writing
- Incident reporting
- General security
- Emergency response
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Electronic surveillance
- Threat management
- Staff management
- Metal detector operation
- Crisis management
- Emergency management
- Dispatch
- Law enforcement background
- Government security clearance
- Security systems
- Fire safety training
Timeline
Security Officer
Presbyterian Hospital
08.2021 - Current
Correctional Sergeant
State of New Mexico
09.1999 - 01.2021
Kitchen Manager
County Line BBQ
09.1987 - 04.1998
High School Diploma -
El Drorado High Cshool