CHARLES NIX
Smiths Station,AL
Summary
Ambitious Agency Director well-versed in leading successful business operations. Recruits and trains staff, develops and implements strategic plans and oversees finances. Good relationship-building, program management, and team leadership skills gained during extensive career in the field.
Overview
5
5
years of professional experience
Work History
Agency Director
Globe Life And Accident Insurance Company
Atlanta, GA
11.2023 - Current
- Oversaw staff recruitment, hiring, and training processes.
- Provided leadership and guidance to team members in order to meet organizational objectives.
- Attended conferences and workshops to stay abreast of industry trends and best practices.
- Motivated CSRs and producers to accomplish challenging objectives.
Supervising Agent
Globe Life And Accident Insurance Company
Alexander City, AL
05.2023 - 11.2023
- Monitored employee performance and provided feedback to ensure quality service was delivered.
- Developed training programs for new agents, ensuring all processes were followed correctly.
- Provided support and guidance to team members on daily tasks and procedures.
- Conducted regular meetings with team members to review individual goals and objectives.
Life Insurance Agent
Globe Life And Accident Insurance Company
Columbus, GA
03.2023 - 05.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Created reports on sales activities, customer feedback, and other relevant data.
- Educated clients on various types of life insurance policies available in the market.
RATION CLERK
ROLLING HILLS FOOD SERVICE
FT. MOORE, GA
10.2022 - 03.2023
- Managed inventory to optimize building efficiency
- Ensured efficient unloading of incoming vehicles and stocking of building inventory.
- Implemented cleanliness practices to enhance hygienic conditions and aesthetic appearance of the building
- Worked closely with executive team to enhance inventory ordering procedures
OWNER/Operator
BROTHERHOOD LANDSCAPING
Phenix City, AL
08.2020 - 08.2022
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
To-Go Specialist
Applebee's Grill + Bar
Phenix City, AL
08.2019 - 08.2020
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register collected payment from customers and provided change when necessary.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Ensured that all food safety regulations were followed during meal preparation process.
SERVER
Applebee's Grill + Bar
Phenix City, AL
06.2019 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
Associate of Science - General Studies
Chattahoochee Valley Community College
Phenix City, AL05-2020
High School Diploma -
GLENWOOD HIGH SCHOOL
Phenix City, AL05-2018
Skills
- Business Planning
- Human Resources
- Team direction
- Operational planning
- Recruitment Strategies
- Contract Negotiation
- Sales Leadership
- Business Development
- Team Management
- Customer Relations
- Creative Direction
- Revenue Generation
References
References available upon request.
Timeline
Agency Director
Globe Life And Accident Insurance Company
11.2023 - Current
Supervising Agent
Globe Life And Accident Insurance Company
05.2023 - 11.2023
Life Insurance Agent
Globe Life And Accident Insurance Company
03.2023 - 05.2023
RATION CLERK
ROLLING HILLS FOOD SERVICE
10.2022 - 03.2023
OWNER/Operator
BROTHERHOOD LANDSCAPING
08.2020 - 08.2022
To-Go Specialist
Applebee's Grill + Bar
08.2019 - 08.2020
SERVER
Applebee's Grill + Bar
06.2019 - 08.2019
Associate of Science - General Studies
Chattahoochee Valley Community College
High School Diploma -
GLENWOOD HIGH SCHOOL
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