Charles Owens
Cincinnati,OH
Summary
Proven leader in sales and logistics, adept at driving significant revenue growth and team performance at TQL. Excelled in sales coaching and logistics planning, enhancing team capabilities and client satisfaction. Skilled in problem-solving and multitasking, achieving top-tier results through strategic account penetration and key account management.
Overview
7
7
years of professional experience
Work History
OMASS Sales Team Leader / Sr LAE
TQL
Cincinnati, OH
07.2024 - Current
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
Senior Account Executive / Sales Group Leader
TQL
Cincinnati, OH
04.2021 - 06.2024
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
Logistics Account Executive
Total Quality Logistics
Cincinnati, OH
11.2020 - 04.2021
- Successfully closed several large customer accounts during the first year, significantly boosting revenue and expanding TQL's foot print across multiple markets.
- Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used consultative sales approach to understand and meet customer needs.
Operator
Great Lakes Forest Products
Elkhart, IN
02.2020 - 11.2020
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Flex Security Officer
Per Mar Security
Mishawaka, IN
01.2018 - 02.2020
- Effectively managed conflicts by utilizing strong interpersonal and communication skills, ensuring peaceful resolution whenever possible.
- Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.
- Contributed to team success by actively participating in continuous training sessions aimed at improving overall performance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Northridge High School
Middlebury, IN05.2018
Skills
Sales Coaching
Time Management
Problem-Solving
Multitasking
Logistics Planning and Coordination
Supply Chain Knowledge
Global logistics
Lead Generation
Account penetration
Team Leadership
Key Account Management
Motivation Techniques
Timeline
OMASS Sales Team Leader / Sr LAE
TQL
07.2024 - Current
Senior Account Executive / Sales Group Leader
TQL
04.2021 - 06.2024
Logistics Account Executive
Total Quality Logistics
11.2020 - 04.2021
Operator
Great Lakes Forest Products
02.2020 - 11.2020
Flex Security Officer
Per Mar Security
01.2018 - 02.2020
High School Diploma -
Northridge High School