Charles Palmieri
Marblehead,MA
Summary
Ambitious and highly disciplined individual with strong interpersonal skills. Possess a deep understanding of diverse cultures, socioeconomic backgrounds, and ethnic barriers. Excel both independently and within a team setting. Conscientious and detail-oriented in all endeavors.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Case Manager
Centerboard, Lynn
05.2022 - 09.2024
- Supported families in navigating program entry requirements.
- Worked alongside housing search worker to identify families' strengths, needs, and obstacles to housing.
- Established partnerships with community organizations.
- Assisted families in addressing economic and social needs.
- Developed strategy enabling families to achieve independence from shelter.
- Managed transportation arrangements for youth's appointment needs.
- Conducted weekly budget analysis for program food shopping.
- Supported residents in overcoming decision-making and behavioral obstacles through a trauma-informed approach.
- Prepared detailed Incident Reports addressing resident absences and program safety risks.
- Streamlined interactions with case managers and DCF workers.
- Maintained comprehensive records of residents during each shift using the Communication Log.
Direct Care
Centerboard, Lynn
10.2021 - 05.2022
- Facilitated residents' life skills development.
- Followed State Health guidelines meticulously in meal preparation for residents.
- Assisted youth in reaching goals outlined in their treatment strategies.
Customer Service Assistant Manager
Shaw’s, East Boston
01.2021 - 10.2021
- Conducted training sessions for employees.
- Developed and maintained efficient work schedules.
- Supervised team of front-end associates, janitorial staff, and customer service associates.
- Administered oral advisories and issued written notices.
- Developed strategies to tackle attendance challenges, policy breaches, and inadequate job performance.
- Communicated updates on product availability, delivery timelines, and pricing adjustments.
- Managed customer complaints efficiently.
- Communicated daily, weekly, and monthly progress to leadership team.
Tutor mentor/Residential Staff
Trio Upward Program at Suny Adirondack, Queensbury, NY
06.2019 - 08.2019
- Led youth initiatives and structured learning activities.
- Provided mentorship to foster personal and educational growth.
- Facilitated health and safety operations.
- Organized paperwork to streamline review workflows.
- Oversaw daily operations onsite.
- Guided community service initiatives, social gatherings, cultural programs, excursions and educational tours.
- Prepared students to effectively tackle academic and social hurdles in higher education.
Inclusion aide
Washington County Head Start/Youth Advocate
01.2017 - 09.2018
- Assisted teachers in developing lesson plans to enhance reading, writing, and social skills.
- Provided individualized supervision for children with behavioral challenges.
- Inform parents consistently about child's achievements.
- Recognize improvement areas to aid children's progress.
- Participated in IEP meetings alongside an assigned caseworker.
- Tracked and logged daily interactions and activity patterns of children.
- Created plans to support child's improvement in social skills.
- Applied therapy methods to foster a positive educational setting.
- Supported parents in developing effective coping strategies.
- Participated in team discussions.
- Supported high-risk teens by offering mentorship opportunities.
- Conducted classes to enhance emotional regulation techniques.
Assistant Teacher/Camp Counselor
Lynn YMCA
- Transported school-aged children to after-school and summer programs.
- Facilitated homework assistance to enhance academic performance.
- Designed engaging physical fitness programs for children.
- Delivered tailored mentorship to children from inner-city communities.
- Contributed to the creation of daily activity calendars for team sharing.
- Managed arrangements for successful field trips.
- Ensured compliance with Health and Safety standards.
- Engaged in educational sessions on nutrition.
- Promoted holistic student progress via educational games.
Assistant Program Director (Housing Department)
Centerboard Inc
09.2023 - Current
- Managed team of three employees.
- Supervised 63 family caseloads.
- Documented daily performance updates for families.
- Secured stable housing solutions for families.
- Managed documentation to finalize RFTA packets for housing authority approval.
- Possesses thorough knowledge of EA rules and regulations.
- Developed skills in implementing Continuum of Care Services.
- Experienced in handling Section 8 voucher applications.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Established connections with community resources and organizations.
- Verified and completed time cards for precise employee hour tracking.
- Fostered a culture of continuous improvement by encouraging team members to share feedback openly about their experiences with their case load.
- Provided guidance and mentoring to staff members, fostering a supportive work environment that encouraged growth and learning.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Oversaw staff schedules and assignments to handle programming demands.
- Organized and managed weekly supervisor agendas.
- Organized and led regular employee meetings.
- Participated in weekly and monthly training sessions.
After School Program Counselor (Part-time)
Lynn Salvation Army
- Provided structured guidance to school-age children who came from underprivileged homes
- Aided with homework, providing tutoring and other activities that promoted academic progress
- Volunteered to assist with planning and attending after-work events that assisted low-income families with food, clothing and gifts during the holiday seasons
- Provided one on one mentorship to children with various cultural backgrounds
- Promoted activities focused on diversity inclusion for children from diverse cultural and socioeconomic backgrounds.
- Assisted with creating daily activities that were theme oriented to promote diversity inclusion
- Participated in field trip activities.
- Maintained strict observance of Health and Safety procedures.
Contract Hearing Monitor (Part-time)
Social Security Administration
- Facilitated preparation for disability hearings for individuals with disabilities.
- Clarified hearing procedures for claimants before their testimony.
- Captured detailed notes and documented testimony during disability hearings.
- Supported administrative law judges during hearings by managing clerical documentation.
- Welcomed and supported neutral medical and vocational experts.
- Shared detailed updates with Legal Clerks before and after disability hearings.
Education
Certificate In Nonprofit Human Services - Public Administration
Suffolk University
Boston, MA06.2024
Bachelors of Science - Psychology
Suny Plattsburgh
Plattsburgh12.2022
Associates - Humanities and Social Science
Suny Adirondack
Queensbury, NY05.2018
Skills
- Professional development
- Individualized education plans
- Safety and supervision
- Multitasking
- Problem-solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Multitasking Abilities
- Excellent communication
- Team teaching and collaboration
- Time management
- Nonviolent crisis intervention (NVCI)
Certification
Public speaking
Conflict management
Timeline
Assistant Program Director (Housing Department)
Centerboard Inc
09.2023 - Current
Case Manager
Centerboard, Lynn
05.2022 - 09.2024
Direct Care
Centerboard, Lynn
10.2021 - 05.2022
Customer Service Assistant Manager
Shaw’s, East Boston
01.2021 - 10.2021
Tutor mentor/Residential Staff
Trio Upward Program at Suny Adirondack, Queensbury, NY
06.2019 - 08.2019
Inclusion aide
Washington County Head Start/Youth Advocate
01.2017 - 09.2018
Assistant Teacher/Camp Counselor
Lynn YMCA
After School Program Counselor (Part-time)
Lynn Salvation Army
Contract Hearing Monitor (Part-time)
Social Security Administration
Certificate In Nonprofit Human Services - Public Administration
Suffolk University
Bachelors of Science - Psychology
Suny Plattsburgh
Associates - Humanities and Social Science
Suny Adirondack