Summary
Overview
Work History
Education
Skills
Timeline
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Charles Patterson

Providence

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional interpersonal skills. Proven ability to prioritize tasks. Knowledgeable in food prep, safe food handling and sanitation. Knowledgeabe about allergens, dietary restrictions and special diets. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Holds quality and teamwork in high esteem.

Overview

34
34
years of professional experience

Work History

Team Member

Smoke Zone
Providence
09.2022 - Current
  • Sales and upselling
  • Upheld high standards of customer service and productivity in operations.
  • Fostered trust relationships with customers by maintaining a warm and welcoming demeanor and delivering exceptional service.
  • Educated customers with product knowledge so they could make purchasing decisions that suit their needs best.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Monitored expiration dates on food items for freshness assurance.
  • Processed incoming orders
  • Recognized by management for providing exceptional customer service.
  • Met and exceeded sales goals.
  • Collaborated efficiently in team settings to enhance workplace productivity.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Used spread sheets, scanners, e-mail, Google services, inventory systems and POS system to complete tasks.

Dietary Assistant

Brown Health / Bradley Hospital
East Providence
09.2021 - 06.2023
  • Provides exceptional service to patients, staff and visitors. Demonstrated a strong commitment to excellent customer service at all times.
  • Prepared tray line for meal service, assembled patient trays.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Monitored temperatures of prepared foods to ensure safe storage and consumption.
  • Delivered meals, deli trays, bread, condiments, snacks, supplies and requisitions to units.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed daily cleaning duties including washing dishes, sweeping floors, sanitizing surfaces and emptying garbage cans. Maintained various logs.

Caretaker and Personal Assistant

Self-employed
Newport
09.1999 - 02.2019
  • Medication management. Ordered medication and medical products.
  • Monitored vital signs and reported any abnormalities to the nurse.
  • Developed and implemented a patient nutrition plan. Meal planning, grocery shopping and cooking.
  • Interacted with patients in a positive and compassionate manner.
  • Assisted patients with walker and wheelchair mobility.
  • Assisted with daily physical therapy.

Airport Sales Agent

Continental Airlines
Houston
12.1990 - 01.1999
  • Provided passengers top-level customer service during regular & irregular operations.
  • Ticket sales, check-in, travel document verification, passenger security screening, surveillance
  • Provided information on delays & cancellations. Service & boarding announcements.
  • Served customers in Continental Airlines President’s Club, Washington DC, providing flight information, beverages & snacks
  • Continental Airlines operations - liaison between local Continental Airlines management, staff, pilots, flight crew, mechanics, fuelers & caterers.
  • Tested TSA with dummy explosive devices

Education

High School Diploma -

Ponaganset High School
Foster-Glocester RI Regional School District
06-1982

Skills

  • Compassionate and professional manner
  • Strong work ethic, attention to detail, follows procedures as directed
  • Relays information in a concise and accurate manner over the phone, in person, and via email
  • Knowledgeable in food safety and sanitation
  • Works well independently or within a team
  • Strong computer skills
  • Able to prioritize, excellent organizational skills
  • Experienced in working in a hospital food service environment

Timeline

Team Member

Smoke Zone
09.2022 - Current

Dietary Assistant

Brown Health / Bradley Hospital
09.2021 - 06.2023

Caretaker and Personal Assistant

Self-employed
09.1999 - 02.2019

Airport Sales Agent

Continental Airlines
12.1990 - 01.1999

High School Diploma -

Ponaganset High School

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Charles Patterson