CHARLES G. PENNINGTON III
Mableton,GA
Summary
Army Veteran leveraging over 7 years of proven experience possessing a wide range of abilities and skills with a technical background professionally trained and certified at Fort Gordon. Experience in field repair and combat awareness in order to perform duties under high pressure environments. Veteran has extensive knowledge in Information Technology roles performing remote troubleshooting and repair, Active Directory and ticketing system use, over the phone and field site service support along with project management and inventory control.
Overview
8
8
years of professional experience
Work History
IT Lab Hardware Asset Manager
The Intersect Group / Norfolk Southern
Atlanta, GA
02.2024 - 12.2024
- Image computers using Microsoft Deployment Toolkit (MDT) for all company distributed devices.
- Served as IT Lab Lead and SME to ensure smooth flow, healthy environment, and mediate questions/comments/concerns in lab.
- Use of ServiceNow ticketing system to keep track of requests/tasks to be fulfilled.
- Track/manage assets through CMDB and appropriately label assets in system to stay current with real time device location(s).
- Performs physical monthly inventory of equipment and computers to keep accurate account of stock, update information in asset management system.
IT Support Technician
Apex / LexisNexis Risk Solutions
08.2023 - 12.2023
- Perform and complete software installs for end users per request and necessity.
- Utilize account support for several thousand users via Active Directory.
- Assist end users with 2FA setup using Okta and Microsoft, Exchange setup and registry for a complete experience between work profiles.
- Advanced proficiency in Intune, Azure, and Endpoint.
- Perform data transfers for users from old to new device to ensure and maximize a smooth transition onto their new device.
IT Service Desk Technician
TekSystems / Wells Fargo
Atlanta, GA
01.2022 - 07.2023
- Logged, escalated, and closed tickets using ServiceNow ticketing system.
- Experience in Active Directory pairing devices to customers computers remotely via IP address and/or SN.
- Daily use of 2FA system verification using Okta & Password Vault for tech and customer operations.
- Use of ServiceNow CMDB to keep track of basic inventory and backstock.
- Use of virtual desktop through VMWare and extensive Mac & Windows OS experience.
Conveyor Belt Operator
UPS
Atlanta, GA
10.2021 - 01.2022
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Recommended repairs, parts, blades and supplies to keep equipment in optimal working condition.
- Set up and operated machinery for binding and related finish operations to meet quantity and quality standards.
- Troubleshot equipment, solved problems and enhanced production process to meet production goals.
- Receive and evaluate new and returned IT equipment, assign asset tags as required, and ensure all equipment is updated in the UITS IT inventory and asset database(s)
Electronic/Mechanical Technician
PrideStaff
Kennesaw, GA
07.2020 - 10.2021
- Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Executed triage, repair, and maintenance for Atlanta public school districts on devices such as iPads, iPhones, MacBooks, Windows, Dell, Microsoft.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Perform location maintenance to ensure that consumables and assets are not co-mingled, and are the proper location in within the Asset Management System of record.
Computer/Detection System Technician
United States Army
Various Locations
08.2016 - 06.2020
- Installed and repaired network systems and computer systems
- Maintained and troubleshoot fiber optical cabling and explain analog circuit characteristics.
- Established understanding of electricity principles for AC/DC circuits.
- Performed maintenance on specialized military equipment such as night vision, mine detection, and illumination device equipment and nuclear, biological, and chemical warning and measuring devices.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Used multimeters for volt and OHM readings and circuit analysis for proper reading.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
Education
Organizational Leadership
SGM Academy
Fort Bliss, TX02.2020
Computer & Electronic Technology
Fort Gordon AIT
Augusta, GA03.2017
Diploma -
Hazelwood Central High School
Florissant, MO06.2016
Skills
- ServiceNow CMBD
- Active Directory Azure
- TCP/IP Co
- VPN
- Microsoft Office Suite 365
- AC/DC Circuits, Soldering, Network Fundamentals
- Operating Systems: Mac iOS / Microsoft Windows 7,10, 11
- Computer System Repair
- Help Desk Support
- Hardware and Software Installation
- Technical Analysis
- Inventory Management
- Remote Troubleshooting
- PC Hardware Knowledge
- Software Application Testing
- Organizational Leadership
- VoIP Systems
Accomplishments
2019 - Army Good Conduct Medal
Affiliations
VFW
Timeline
IT Lab Hardware Asset Manager
The Intersect Group / Norfolk Southern
02.2024 - 12.2024
IT Support Technician
Apex / LexisNexis Risk Solutions
08.2023 - 12.2023
IT Service Desk Technician
TekSystems / Wells Fargo
01.2022 - 07.2023
Conveyor Belt Operator
UPS
10.2021 - 01.2022
Electronic/Mechanical Technician
PrideStaff
07.2020 - 10.2021
Computer/Detection System Technician
United States Army
08.2016 - 06.2020
Organizational Leadership
SGM Academy
Computer & Electronic Technology
Fort Gordon AIT
Diploma -
Hazelwood Central High School