Charles Phillips
McDonough,GA
Summary
Driven and accomplished Shop Owner at Phillips Truck Service, I leveraged expert customer service expertise and business operations acumen to significantly enhance client satisfaction and streamline store efficiency. Skilled in preventive maintenance and staff training, my leadership boosted productivity and fostered a collaborative team environment, achieving notable success in sales management and vendor negotiations. Tactful business owner with background independently managing and running Truck shop with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products. Hardworking Mechanic successful at completing inspections, maintenance and repairs on all vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Shop Owner
Phillips Truck Service
526 W Elm St. Hillsboro Texas
02.2014 - 03.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Truck Mechanic
Day And Night Wrecker
812 Waco St Hiilsboro Texas
01.2010 - 12.2013
- Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
- Rebuilt diesel engines to restore their performance, extending the life of valuable company assets.
- Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
- Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
- Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
- Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
- Diagnosed complex mechanical issues using advanced diagnostic tools and techniques, resulting in reduced repair times and more accurate solutions.
- Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
- Improved truck maintenance efficiency by implementing a preventative maintenance schedule and tracking system.
- Serviced and maintained engines by performing regular oil and filter changes.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
Truck Mechanic
Speedway Towing
Whitney Texas
04.2007 - 04.2009
- Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
- Rebuilt diesel engines to restore their performance, extending the life of valuable company assets.
- Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
- Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA06.1976
Skills
- Business Operations
- Pricing strategy
- Store maintenance
- Customer service background
- Staff hiring and training
- Supplier negotiation
- Customer service expertise
- Shipment Tracking
- Employee Scheduling
- Customer Relations
- Operations Management
- Staff hiring
- Small business operations
- Sales Leadership
- Business Management
- Sales management
- Inspection skills
- Attention to Detail
- Preventive Maintenance
- Scheduled Maintenance
- Engine Tuning and Analysis
- Managing parts
- Maintenance and repairs
- Service Scheduling
- Parts Replacement
- Parts Repair and Refurbishment
- Air Conditioning Service
- Battery Changing
- Hand and Power Tool Operation
- Willing to Learn
- Brake servicing
- Replacing parts
- Grease and Lubricant Application
- Supply Ordering
- Hydraulic tool use
Timeline
Shop Owner
Phillips Truck Service
02.2014 - 03.2024
Truck Mechanic
Day And Night Wrecker
01.2010 - 12.2013
Truck Mechanic
Speedway Towing
04.2007 - 04.2009
High School Diploma -
Cedar Grove High School