Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christianna Haddock

Crawfordville,FL

Summary

Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

27
27
years of professional experience

Work History

Shop Owner

Haddock's Automotive, LLC
Crawfordville, FL
12.2015 - 02.2024
  • Handled customer inquiries, complaints, and returns professionally.
  • Provided excellent customer service to ensure customer satisfaction.
  • Maintained inventory levels by ordering stock as needed.
  • Trained employees according to specifics of role and company values.
  • Managed employee schedules and assigned tasks and responsibilities to employees.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Analyzed sales data to identify opportunities for growth.
  • Planned in-store displays to attract shoppers and promote products.
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Maintained inventory and approved contracts to ensure availability of products for customers.
  • Directed and managed employees to consistently meet performance targets.
  • Ensured compliance with safety regulations in the shop environment.
  • Monitored financial objectives and prepared budgets according to projections.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Trained, recruited, and selected shop employees.
  • Increased business by developing new marketing and promotional strategies.
  • Developed and implemented marketing strategies to increase sales.
  • Performed regular maintenance checks on equipment used in the shop.
  • Created and implemented successful business plans for store management, expansion and updates.
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
  • Developed team leaders and managers from within to offer employees career development opportunities.
  • Facilitated efficient communication between store employees and management.
  • Controlled shrinkage and product loss with effective monitoring and inventory management systems.
  • Kept records for production, inventory, income, and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Estimated costs of vehicle repair.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Conducted test drives before and after repair services.
  • Evaluated vehicle schematics to assess required parts and order accordingly.

Stay at Home Mother & College Student

Self Employed Web
Crawfordville, FL
03.2013 - 12.2015
  • Utilized library resources to complete research projects.
  • Prepared presentations using multimedia software tools such as PowerPoint or Prezi.
  • Created a study plan to manage time efficiently for studying, completing projects, and writing papers.
  • Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
  • Used student resources and asked professors, assistants, dean and other leaders for support.
  • Maintained schedule of class assignments to meet deadlines.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Learned new methods, processes and procedures for research and writing.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Scheduler

NHC Home Care
Crawfordville, FL
01.2012 - 03.2013
  • Scheduled and confirmed appointments.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Entered information into system to update status reports.

Server

Hutton's Seafood
Crawfordville, FL
04.2010 - 01.2012
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Customer Care Representative

American HomePatient
Tallahassee, FL
06.2006 - 04.2010
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Provided training support for new hires related to customer service processes and procedures.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Delivered customer support to high call load each shift.
  • Educated customers where applicable to alleviate need for future contact.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Server

Harbor House Restaurant
Crawfordville, FL
01.2005 - 06.2006
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Bayside Deli
Crawfordville, FL
02.2004 - 01.2005
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Secretary

Rainsoft Water & Air Purification
Tallahassee, FL
11.2002 - 02.2004
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided administrative support to the Office Manager and other staff members.
  • Greeted visitors and directed to appropriate location or person.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Scheduled meetings and sent invitations specifying time and location.
  • Sent and distributed mail and parcels.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.

Collector

PaySmart America
Salt Lake City, UT
01.2000 - 11.2002
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Maintained accurate records of all collection activities in the system database.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Investigated disputed claims and made appropriate adjustments when necessary.
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Prepared monthly reports summarizing collections activity for management review.
  • Processed payments over phone and set up recurring drafts.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Managed customer accounts by obtaining payment information and updating records.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Updated accounts and credit reports to reflect recent changes.
  • Reviewed accounts to determine payment plan compliance.
  • Oversaw settlement, discharge and sale of repossessed items and buildings.
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Verified customer account balances and processed payments accordingly.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Placed outbound collections calls daily to approximately 75 account holders.
  • Placed outbound collections calls daily to approximately 75 account holders.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
  • Achieved production goals by training new employees and incentivizing team members.
  • Conducted skip tracing to locate missing customers with overdue accounts.

Store Manager

United Furniture Industries
Salt Lake City, UT
09.1998 - 01.2000
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.

Assistant Manager

SUBWAY®Restaurants
Salt Lake City, UT
09.1997 - 09.1998
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.

Night Shift Supervisor

Taco Bell
Crawfordville, FL
09.1996 - 09.1997
  • Overseed the night shift operations and ensure safe working environment for all personnel.
  • Ensured compliance with safety regulations, company policies and procedures.
  • Monitored employee attendance, tardiness and overtime hours.
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Provided guidance on job duties and answered questions from team members.
  • Maintained accurate records of time cards, payroll information and other relevant documents.
  • Assigned work schedules and monitored progress against goals set by management.
  • Resolved customer complaints in a timely manner within established guidelines.
  • Investigated any accidents or incidents that occurred during the night shift.
  • Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
  • Performed disciplinary actions such as verbal warnings or suspensions when needed.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Evaluated employee performances on a regular basis providing feedback when necessary.
  • Recruited qualified candidates for open positions ensuring they met all requirements.
  • Trained employees in proper work procedures and performance strategies to optimize operations.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
  • Assisted upper management with daily operations to meet standards of service and quality.

Education

GED -

PaySmartHomePatientWakulla High School
Crawfordville, FL
09-2003

Some College (No Degree) -

Tallahassee Community College
Tallahassee, FL

Skills

  • Store maintenance
  • Returns and exchanges
  • Waste Reduction
  • Social Media Marketing
  • Sales mastery
  • Background in financial management
  • Community Engagement
  • Employee Scheduling
  • Performance Analysis
  • Shipment Tracking
  • Business Operations
  • Customer service expertise
  • Financial management expertise
  • Health and Safety Regulations
  • Customer service background
  • Staff Management
  • Staff Training and Development
  • Contract Management
  • Operations Management
  • Business Development
  • Policy Implementation
  • Workforce Management
  • Business Administration
  • Financial Management
  • Strategic Planning
  • Product Management
  • Sales management
  • Verbal and written communication
  • Schedule Preparation
  • Budget Control
  • Cross-functional team management
  • Innovation management
  • Performance Evaluations
  • Time Management
  • Project Management
  • Key Performance Indicators
  • Team Leadership
  • Complex Problem-Solving
  • Business Planning

References

References available upon request.

Timeline

Shop Owner

Haddock's Automotive, LLC
12.2015 - 02.2024

Stay at Home Mother & College Student

Self Employed Web
03.2013 - 12.2015

Scheduler

NHC Home Care
01.2012 - 03.2013

Server

Hutton's Seafood
04.2010 - 01.2012

Customer Care Representative

American HomePatient
06.2006 - 04.2010

Server

Harbor House Restaurant
01.2005 - 06.2006

Server

Bayside Deli
02.2004 - 01.2005

Secretary

Rainsoft Water & Air Purification
11.2002 - 02.2004

Collector

PaySmart America
01.2000 - 11.2002

Store Manager

United Furniture Industries
09.1998 - 01.2000

Assistant Manager

SUBWAY®Restaurants
09.1997 - 09.1998

Night Shift Supervisor

Taco Bell
09.1996 - 09.1997

GED -

PaySmartHomePatientWakulla High School

Some College (No Degree) -

Tallahassee Community College

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Christianna Haddock