Andrea Goldstein
Largo,FL
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction. At Sublime Gifts, spearheaded promotional events, enhancing foot traffic and sales conversions. Skilled in business operations and store layout design, consistently delivering high-quality service. Excelled in networking, fostering partnerships that benefited the bottom line. Maintains a keen focus on financial accuracy and operational efficiency.
Overview
32
32
years of professional experience
Work History
Shop Owner
Sublime Gifts
Largo, FL
03.2012 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Retained accurate records of purchases, titles and sales.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Receptionist
Dr. Jay Ophthalmologist
South Euclid, OH 44121
07.1996 - 02.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cashier
Rini Rego Now Called Heinens
5736 Mayfield Rd, Mayfield Hts, OH
05.1994 - 08.1995
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Brush High School
Lyndhurst, OH05-1999
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Store maintenance
- Up-selling strategies
- Returns and exchanges
- Store layout design
- Sales Leadership
Timeline
Shop Owner
Sublime Gifts
03.2012 - Current
Receptionist
Dr. Jay Ophthalmologist
07.1996 - 02.1998
Cashier
Rini Rego Now Called Heinens
05.1994 - 08.1995
High School Diploma -
Brush High School