Charles Plugues
Staten Island,NY
Summary
Dynamic professional with extensive experience in plumbing and project management, notably at Rapid Sewer & Drain. Proven track record in training and mentoring teams, enhancing customer satisfaction, and implementing process improvements. Skilled in complex problem-solving and effective communication, consistently delivering high-quality results and maintaining safety standards.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Rapid Sewer &drain
Staten Island
- Supervised daily operations of sewer and drain services to ensure timely completion of tasks.
- Trained and mentored team members on safety procedures and equipment use.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Coordinated schedules and workflows to optimize resource allocation across projects.
- Resolved customer inquiries and complaints, ensuring prompt and effective communication.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Project Manager
Power Flo
Staten Island, NY
10.2023 - Current
- Assisted in project planning and scheduling to ensure timely completion of deliverables.
- Participated in risk assessment meetings to identify potential project challenges early.
- Contributed to team brainstorming sessions, providing input on process improvements.
- Planned, designed, and scheduled phases for large projects.
Plumber
Richmond Plumbing and Heating
Staten Island, NY
01.2019 - 10.2023
- Installed and repaired plumbing systems in residential and commercial settings.
- Diagnosed plumbing issues using specialized tools and equipment.
- Collaborated with contractors to ensure project specifications were met.
- Trained junior plumbers on safety protocols and best practices.
- Communicated effectively with clients to address concerns and provide solutions.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Education
High School Diploma -
New Dorp
Staten Island, NYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Team building
- Problem-solving
- Excellent communication
Languages
Spanish
Elementary
Timeline
Project Manager
Power Flo
10.2023 - Current
Plumber
Richmond Plumbing and Heating
01.2019 - 10.2023
Supervisor
Rapid Sewer &drain
High School Diploma -
New Dorp