Charles Pratt
Staten Island,NY
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
27
27
years of professional experience
Work History
OUTREACH SPECIALIST
BRC
07.2024 - Current
- Responsible for providing direct outreach, escort, and referral services for all homeless individuals encountered in the field during their shift
- Also responsible for recording and maintaining accurate statistical data on all individuals approached and referred as well as case-record management of clients receiving longer-term services
- Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services
INSTRUCTOR INFORMATION TECHNOLOGY SPECIALIST 25B
233RD RTI
08.2016 - 08.2021
- Responsible for the training of MOS-T students and their welfare during course, updating of course subject material and preparation of class course wear
- Trained approximately 880 soldiers and NCOs in 25B MOS-T and 25B ALC during my tenure
- Awarded ‘Instructor of the Year’, for outstanding efforts in my instructor position
- Also served as the Battalion Security Officer
- Assigned as Regimental Master Driver by the Commandant to stand-up/fix the Commander’s Drivers Program, becoming the blueprint for the Arkansas National Guard
INSURANCE SALES AGENT
SHELTER INSURANCE
08.2014 - 08.2016
- Managed and maintained a book of business worth $500,000.00 representing over 416 families
- Provided expert insurance knowledge and crisis management to clients
- Developed and implemented sales plans and managed all phases of the sales cycle-from prospecting to close and follow-up support
- Represented a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals
- Hired, trained, and supervised sales support staff, and created a fun and productive work environment
FIRST SERGEANT
431ST CIVIL AFFAIRS BN, US ARMY
01.2014 - 08.2016
- Spearheaded the creation and development of the Battalion Civil Information Management Cell, leveraging extensive experience as a signal systems manager with relevant and current joint operational knowledge
- Supervised the Battalion Communications section, while managing Battalion Operation functions
- Selected ahead of multiple senior grade personnel for promotion to the position of First Sergeant, and was responsible for the training, welfare, physical readiness, security, and accountability of all personnel assigned (over sixty-five) to Headquarters and Headquarters Company
OPERATIONS MANAGER
JOINT SPECIAL OPERATIONS TASK FORCE – TRANS SAHARA, US ARMY
11.2012 - 01.2014
- Served as the gatekeeper for the Joint Operations Center (JOC) responsible for all tracking of missions, and intake of information from operational teams in 11 different countries in north and northwest Africa
- Analyzed, coordinated, and redistributed relevant information back to ground forces
- Coordinated with senior representatives from Host Nation Militaries, Non-Government Organizations (USAID, Red Cross, Red Crescent, Doctors without Borders, etc.), the US State Department and Foreign Embassy representatives, as well subject matter experts in the areas of Civil Information Management, Military Intelligence, Supply Operations, and Personnel Management
- Utilized as the subject matter expert for all signal systems related capabilities, created a massive tracking system specific to the JOC utilizing both secure and non-secure systems, compiling all necessary mission information and coordinating with several different military and civilian entities to ensure mission completion
- Responsible for the vetting of missions to ensure personnel and equipment viability and safety, to include risk management procedures to ensure the positive probability of mission success
- Oversaw all daily operations in the operation center, managed personnel, and work schedules as well as compiling daily and weekly reports from on ground teams to our commanding headquarters
After action review officer
US AFRICOM, US Army
12.2011 - 11.2012
- Responsible for the quantifiable measurement of the relative success or failure of every mission conducted by the US Military (to include Army, Navy, Marine and Air Force) in the Horn of Africa, which encompasses twelve distinct countries
- Resulting procedures included documenting all pros and cons of training and operations, streamlining, and prioritizing future training and operations, creating a 'best practices' model for future operations
- Analyzed all missions and local national personnel to establish a comprehensive operational picture for the area, assisting in the planning and coordination of future missions
instructor basic leadership and management development course
7th ARMY, Germany, US Army
02.2009 - 12.2011
- Senior instructor responsible for training over six hundred new noncommissioned officers in the principles of basic leadership and personnel management skills, to include training, health and welfare of subordinate Soldiers, force protection measures, maintenance and inspection procedures, and warfighter tactics and skills
- Additionally, emphasis was placed on 'train the trainer' philosophies, as well as accountability, readiness, security, and logistics matters
signal support systems MANAGER
420th Eng, US Army
01.2008 - 02.2009
- Served as the sole communications and signal systems support expert for a Battalion of over two hundred personnel
- Responsible for maintenance and troubleshooting of over $2,000,000 of communications equipment, to include several Harris Corporation and Raytheon communications systems
PATRIOT LAUNCHING SYSTEM SIGNAL SUPERVISOR
11 BDE, 3/43 Air Defense Artillery, US Army
06.2007 - 01.2008
- Head of a four-man team responsible for maintaining the communications and targeting capabilities of the MIM-104 Patriot Surface-to-Air (SAM) Missile System
- Interacted and coordinated with representatives from both General Dynamics and Raytheon Corporations for systems overhaul and updates
signal support systems manager
1st SIG BDE, US Army
12.2004 - 06.2007
- Solely responsible for all civilian and military telephone, internet, satellite, and radio communications (to include SL1000) for Yongsan, South Korea
- Served as the area’s central hub, managing, and supervising seven subordinate node sites, to include 15 Soldier and local civilian personnel
- Responsible for ensuring all critical information requirements, in the form of dedicated 24-hour maintenance and troubleshooting teams
- Managed the primary radio relay station at Namsan Mountain, ensuring effective communication capabilities throughout all of Seoul, South Korea
signal support systems manager
141st SIG BN, US Army
08.2000 - 12.2004
- Ran a team consisting of four personnel as an SEN (Small extension node) operator/maintainer
- Considered the subject matter expert for both satellite and UHF functionalities
- Provided telephone, radio, and internet communication in all manner of austere environments
- Set-up maintained and provided troubleshooting assistance for over $1,000,000 worth of data communication equipment and did so in two different countries and active combatant zones
signal support systems manager
287th SIG BN, US Army
08.1997 - 08.2000
- While stationed at the US Army Japan (USARJ) Command Center, primary responsibility focused on de-encryption of coded and classified communications from the US Pentagon
- Maintained all civilian and military communications for Camp Zama, Japan
- Responsible for analysis and prioritization of actionable messages for the command team
- Responsible for recruitment, training, and supervision of five Soldiers as a Noncommissioned Officer
- Additionally, received several awards for dedication above and beyond the call of duty
Education
Ongoing furthering education -
UNIVERSITY OF Maryland
01.2025
COMMON FACULTY DEVELOPMENT INSTRUCTOR COURSE -
US ARMY
01.2020
FOUNDATION INSTRUCTOR FACILITATOR -
US ARMY
01.2017
COMPANY COMMANDER, FIRST SERGEANT COURSE -
US ARMY
01.2016
SENIOR Leadership and Management Development Course -
US army
01.2013
Advanced Leadership and Management Development Course -
US Army
01.2011
SMALL GROUP INSTRUCTOR TRAINING COURSE -
US ARMY
01.2009
ARMY BASIC INSTRUCTOR COURSE -
US ARMY
01.2009
Basic Leadership and Management Development Course -
US Army
01.2000
Skills
- Management
- Leadership
- Training
- Equal Opportunity
- Communications
- Community engagement
- Outreach processes
Timeline
OUTREACH SPECIALIST
BRC
07.2024 - Current
INSTRUCTOR INFORMATION TECHNOLOGY SPECIALIST 25B
233RD RTI
08.2016 - 08.2021
INSURANCE SALES AGENT
SHELTER INSURANCE
08.2014 - 08.2016
FIRST SERGEANT
431ST CIVIL AFFAIRS BN, US ARMY
01.2014 - 08.2016
OPERATIONS MANAGER
JOINT SPECIAL OPERATIONS TASK FORCE – TRANS SAHARA, US ARMY
11.2012 - 01.2014
After action review officer
US AFRICOM, US Army
12.2011 - 11.2012
instructor basic leadership and management development course
7th ARMY, Germany, US Army
02.2009 - 12.2011
signal support systems MANAGER
420th Eng, US Army
01.2008 - 02.2009
PATRIOT LAUNCHING SYSTEM SIGNAL SUPERVISOR
11 BDE, 3/43 Air Defense Artillery, US Army
06.2007 - 01.2008
signal support systems manager
1st SIG BDE, US Army
12.2004 - 06.2007
signal support systems manager
141st SIG BN, US Army
08.2000 - 12.2004
signal support systems manager
287th SIG BN, US Army
08.1997 - 08.2000
Ongoing furthering education -
UNIVERSITY OF Maryland
COMMON FACULTY DEVELOPMENT INSTRUCTOR COURSE -
US ARMY
FOUNDATION INSTRUCTOR FACILITATOR -
US ARMY
COMPANY COMMANDER, FIRST SERGEANT COURSE -
US ARMY
SENIOR Leadership and Management Development Course -
US army
Advanced Leadership and Management Development Course -
US Army
SMALL GROUP INSTRUCTOR TRAINING COURSE -
US ARMY
ARMY BASIC INSTRUCTOR COURSE -
US ARMY
Basic Leadership and Management Development Course -
US Army
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