Charles Prescott
Ogden
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Sales Clerk 2
State of Utah Department of Alcoholic Beverage Ser
Salt Lake City, UT
08.2024 - 03.2025
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Dept Supervisor w keys
The Home Depot
Layton, US
02.2023 - 08.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Quality Control Inspector
Fillauer
Salt Lake City, US
09.2022 - 05.2023
- Company Overview: Dynamic and results-oriented Quality Control Inspector with a proven track record at Fillauer, adept at ensuring product compliance and enhancing operational efficiency
- Followed standard operating procedures during daily inspection activities
- Maintained accurate records of all inspection results and corrective actions taken
- Maintained inspection records and documentation associated with quality program
- Performed detailed inspections of products to ensure compliance with company standards and regulations
- Coordinated daily activities to ensure timely completion of tasks within established deadlines
- Delivered excellent customer service, driving quality shopping experiences
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Created an environment that fostered teamwork among colleagues
- Handled cash, credit card, check transactions accurately and efficiently
- Assisted customers with product selection according to their needs
- Coordinated logistics for shipments from vendors, ensuring accuracy and timeliness of delivery
- Resolved customer complaints efficiently using effective communication techniques
- Collaborated with team members to develop innovative strategies for increasing customer satisfaction levels
- Demonstrated excellent customer service skills while providing assistance to customers in a friendly and professional manner
- As a Ship loose / Paint Quality Control Specialist, I inspect miscellaneous parts to ensure they fit the dimensions specified on the blueprints prior to shipment to the jobsite
- As the Paint Quality Control Specialist, I examine the finished steel after it has been painted in primer
- I conduct a paint test to verify the paint meets the minimum coverage required by shop standards
- Dynamic and results-oriented Quality Control Inspector with a proven track record at Fillauer, adept at ensuring product compliance and enhancing operational efficiency
- Supervisor: Kevin Kotter (435-723-5000)
Department Supervisor with Keys
Lowes
Clinton, US
12.2020 - 09.2022
- Assessed staff performance regularly, providing constructive feedback to enhance overall team effectiveness.
- Implemented cost-saving measures, reducing operational expenses while maintaining high quality standards.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Pro Dept Associate
The Home Depot
Ogden, US
09.2019 - 11.2020
Quality Control Specialist/ Painter
US
01.2014 - 10.2019
Automated Logistical Supply Specialist
Utah Army National Guard
US
- I was responsible for a certain amount of paperwork, including maintaining stock records, inventory records, material control, accounting, and supply reports
- In addition to that, I was responsible for establishing and maintaining both automated and manual accounting records, posting receipts and performing dues-ins and dues out accounting tasks
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Easily adapts to new tasks
- Determined to complete jobs in a timely manner
- Demonstrates ability to find more efficient ways to complete tasks quicker
Education
GED plus program -
Utah Army National Guard
01.2009
High School or equivalent -
Camp Robinson
North little Rock, AR01.2003
Skills
- Problem Solving
- Attention to Detail
- Leadership Abilities
- Critical Thinking
- Time Management
- Materials handling
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Timeline
Sales Clerk 2
State of Utah Department of Alcoholic Beverage Ser
08.2024 - 03.2025
Dept Supervisor w keys
The Home Depot
02.2023 - 08.2024
Quality Control Inspector
Fillauer
09.2022 - 05.2023
Department Supervisor with Keys
Lowes
12.2020 - 09.2022
Pro Dept Associate
The Home Depot
09.2019 - 11.2020
Quality Control Specialist/ Painter
01.2014 - 10.2019
High School or equivalent -
Camp Robinson
Automated Logistical Supply Specialist
Utah Army National Guard
GED plus program -
Utah Army National Guard