Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Raphiel

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience
1
1
Certification

Work History

USAA Member Service Representative

Teleperformance
08.2016 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

MainBanker Cashier

Margaritaville Casino
03.2016 - 06.2016
  • Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
  • Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
  • Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
  • Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.

Cashier

Flying J
08.2015 - 03.2016
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.

Slot Attendant

Cash Magic Casino
10.2013 - 05.2015
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.

Revenue Auditor

Boomtown Casino
02.2008 - 02.2010
  • Audited total cash flows and reported revenues daily.
  • Investigated discrepancies discovered during auditing process.
  • Ensured timely submission of required reports to government agencies, avoiding potential fines or penalties related to noncompliance.
  • Kept abreast of industry best practices through ongoing professional development activities, enabling continuous improvement in the execution of job duties.

Revenue Auditor

Horseshoe Casino
08.2006 - 01.2008
  • Audited total cash flows and reported revenues daily.
  • Investigated discrepancies discovered during auditing process.
  • Ensured timely submission of required reports to government agencies, avoiding potential fines or penalties related to noncompliance.
  • Kept abreast of industry best practices through ongoing professional development activities, enabling continuous improvement in the execution of job duties.
  • Maintained a thorough understanding of applicable tax regulations, ensuring accurate calculation and filing of taxes related to company revenue.

Slot Attendant

Harrah's Louisiana Downs Casino & Racetrack
10.2004 - 08.2006
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.

Education

Bachelor of Science - Business Administration

Louisiana State University At Shreveport
Shreveport, LA
08.2015

Skills

  • Service Upselling
  • Issue Resolution
  • Product Sales
  • Customer Service
  • Call Center Experience
  • Analytical Skills
  • Multitasking
  • Software Proficiency
  • Microsoft Exchange
  • Sales Quota Achievement
  • Sales Transactions
  • Direct Sales
  • Microsoft Office

Certification

  • Personal Lines License - 08/2024
  • Life Insurance License - 10/2024

Timeline

USAA Member Service Representative

Teleperformance
08.2016 - 09.2023

MainBanker Cashier

Margaritaville Casino
03.2016 - 06.2016

Cashier

Flying J
08.2015 - 03.2016

Slot Attendant

Cash Magic Casino
10.2013 - 05.2015

Revenue Auditor

Boomtown Casino
02.2008 - 02.2010

Revenue Auditor

Horseshoe Casino
08.2006 - 01.2008

Slot Attendant

Harrah's Louisiana Downs Casino & Racetrack
10.2004 - 08.2006

Bachelor of Science - Business Administration

Louisiana State University At Shreveport

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Charles Raphiel