Charles Reynolds
Converse,TX
Summary
An outgoing, creative and determined college student, seeking employment in a respectable and uplifting environment. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Nike Factory
San Marcos, TX
08.2024 - Current
- Currently employed at Nike Factory Store while pursuing education at Texas State University in San Marcos.
- Processed returned merchandise according to company policies.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Cleaned shelves, counters and tables to maintain organized store.
- Addressed customer questions and concerns regarding products and services.
- Provided product information and answered customer questions.
- Handled returns and exchanges according to company policies.
Retail Sales Associate
Nike Unite
San Antonio, TX
04.2023 - 08.2024
- Processed returned merchandise according to company policies.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Cleaned shelves, counters and tables to maintain organized store.
- Addressed customer questions and concerns regarding products and services.
- Provided product information and answered customer questions.
- Handled returns and exchanges according to company policies.
Retail Sales Associate
Kohls
San Antonio, TX
04.2022 - 04.2024
- Started at Kohl’s in April 2022 during second semester of college seeking initial job opportunity.
- Achieved quicker-than-expected understanding of the register after several weeks of comprehensive training.
- Skilled in handling cash transactions, managing Amazon returns, supported the sales floor.
- Enhanced public interaction skills through diverse opportunities.
- Strengthened readiness for diverse career opportunities by acquiring foundational expertise while working at Kohl's.
Education
Bachelor's Degree - Criminal Justice
Texas State University
San Marcos, TX01.2026
Associate of Arts - Criminal Justice
Alamo Colleges
San Antonio, TX05-2024
High School Diploma -
Winston Churchill High School
San Antonio, TX05.2021
Skills
- Customer Engagement
- Teamwork
- Organizational Skills
- Effective Communication Skills
- Effective Problem Resolution
- Effective Time Management
- Responsibility
- Punctuality
- Cash register operation
- POS system operations
- Retail merchandising expertise
- Money handling
Languages
English
Professional
Timeline
Retail Sales Associate
Nike Factory
08.2024 - Current
Retail Sales Associate
Nike Unite
04.2023 - 08.2024
Retail Sales Associate
Kohls
04.2022 - 04.2024
Bachelor's Degree - Criminal Justice
Texas State University
Associate of Arts - Criminal Justice
Alamo Colleges
High School Diploma -
Winston Churchill High School
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