Charles Rice
Naperville,IL
Summary
Dynamic and dedicated professional with a strong background in security and customer service, notably with Securitas Security Services USA. Proven ability in incident reporting and maintaining high satisfaction ratings. Recognized for decision-making skills and a strong work ethic, ensuring safety and excellence in every interaction.
Personable and organized with knack for understanding customer preferences and providing tailored recommendations that enhance shopping experience. Possesses strong knowledge of product availability and trends, combined with skills in digital platforms and online communication. Committed to delivering personalized shopping solutions that drive customer satisfaction and loyalty.
Offering strong commitment to teamwork and customer satisfaction, ready to thrive in fast-paced cinema setting. Brings excellent communication skills and ability to quickly learn and adapt to new responsibilities. Ready to use and develop exceptional customer service and problem-solving skills in any desired role.
Overview
2
2
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Online Personal Shopper
Walmart
11.2023 - 08.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Theater Crew Member
Cinemark
11.2022 - 11.2023
- Managed inventory of props and costumes, tracking items for productions throughout season.
- Participated in pre-show meetings to address safety concerns and ensure smooth production.
- Assisted in constructing sets with meticulous attention to detail for quality production values.
- Ensured timely cues for actors to support seamless scene transitions and maintain performance pacing.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
Education
High School Diploma -
Davenport North High School
626 W Davenport, IA 5280606-2023
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Product picking
- Sales experience
- Customer service expertise
- Patience and empathy
- Customer service
- Online order processing
- Decision-making
- Heavy lifting
- Strong work ethic
- Food preparation
- Cleanliness standards
- Excellent customer service
Timeline
Security Officer
Securitas Security Services USA
10.2024 - Current
Online Personal Shopper
Walmart
11.2023 - 08.2024
Theater Crew Member
Cinemark
11.2022 - 11.2023
High School Diploma -
Davenport North High School
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