Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Scholar Athlete
Interests
Extracurricular activities
Timeline
Hi, I’m

Charles Rickenbach

West Haven,CT

Summary

Dedicated professional with a proven track record excelling in client communication and a commitment to excellence. Recognized for delivering exceptional customer service. Adaptable and trustworthy, I effectively utilize strong organizational skills to manage tasks efficiently. I've assisted in successful execution of various projects, showcasing organizational and multitasking skills. I demonstrate proficiency in communication and time management.

I learn quickly and have advanced computer proficiency and training in industry operations. I'm a flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

I have experience in project management, process improvement and financial analysis. I'm very interested and adept at analyzing data to identify trends and developing strategies to improve efficiency.

I'm an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

I am an innovative technology professional with several years of diverse experience.

I'm eager to find my niche in a setting where I can continue to develop my skills and have a great professional future.

Overview

6
years of professional experience
1
Certification

Work History

Brazi's Italian Restaurant

Restaurant Team Member
05.2024 - Current

Job overview

  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Adjusted food preparation methods in accordance with customer requests.

Family Farm

Pet Sitter
01.2019 - Current

Job overview

  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Gave medication to pets following guidelines from owners.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
  • Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
  • Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
  • Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
  • Assisted in emergency situations by quickly assessing pet's condition and seeking veterinary care when necessary.
  • Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
  • Increased repeat business with exceptional care and personalized attention to pets' needs.
  • Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
  • Adapted care plans on fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
  • Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
  • Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
  • Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
  • Tailored pet care strategies to accommodate special needs or dietary restrictions, ensuring their comfort and health.
  • Administered medication to pets as prescribed, ensuring their health and wellbeing.
  • Resolved behavioral issues with targeted interventions, improving pets' adaptability and owners' satisfaction.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Educated visitors and staff on proper animal care and handling.

With UNH Football Designated Charities

Volunteer
02.2025 - 03.2025

Job overview

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Facilitated community outreach to expand participation and support.

Outstanding Pet Care

Intern
04.2024 - 06.2024

Job overview

  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Conducted comprehensive market research to inform strategic planning.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Collected, arranged, and input information into database system.

San Remo Italian Restaurant

Restaurant Busser
06.2020 - 10.2021

Job overview

  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.

The Farm

Summer Farm Hand
03.2019 - 10.2019

Job overview

  • Operated various farm machinery, allowing for faster completion of essential tasks.
  • Displayed strong work ethic by consistently arriving on time and completing assigned tasks promptly; leading to increased trust from supervisors.
  • Enhanced livestock health by regularly cleaning and sanitizing animal enclosures.
  • Assisted with daily farm operations for efficient management of resources and time.
  • Collaborated with fellow farm hands to complete tasks efficiently and effectively.
  • Contributed to a safe working environment by adhering to established safety protocols.
  • Maintained farm equipment, ensuring optimal performance and longevity.
  • Participated in training sessions to increase knowledge of best practices in agriculture techniques.
  • Transported harvested products to local markets, ensuring timely delivery and freshness of goods.
  • Provided excellent customer service during farmers market sales, increasing customer satisfaction.
  • Aided in planting and harvesting crops, resulting in higher productivity levels.
  • Harvested fruits and vegetables and prepared for sale or shipping.

Education

University of New Haven
West Haven, CT

No Degree from Business Management And Accounting
12-2025

Skills

  • Honest and trustworthy
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Adaptability and dependability
  • Customer service
  • Client communication
  • Schedule management
  • Regular availability
  • Schedule adherence
  • Animal empathy
  • Valid Driver's license
  • Clean background check
  • Relationship building
  • Customer communication
  • Excellent communication
  • Problem identification
  • Team building
  • Microsoft office
  • Information collection and recording
  • Customer interaction
  • Strong teamwork
  • Verbal and written communication
  • Upselling strategies

Accomplishments

I have played on the University of New Haven Football Team for, what will be, all 4 years of college. As a team we have won the NCAA NE10 Conference 2 years in a row with a lot of hours, dedication and hard work.

I've spent many hours collaborating beach clean up days, doing fundraisers for my church and community, and collected items for underprivileged families.

I am an altar server for my church and participate in many activities there.

Additionally, I had won the Berkshire League2022 individual award for beating our high school Hammer Throw distance record and coming first in the league.


Certification

Microsoft Office (2022)

Scholar Athlete

I achieved this by maintaining a high GPA in high school as well as performing well in football, basketball and track

In college, I have been on the Dean's List and Honors 

Interests

  • Community Cleanup
  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Tech enthusiast, passionate about exploring the latest advancements and innovations.
  • Electronics and Circuit Building
  • App Development
  • Bread Making
  • Enjoy experimenting with different ingredients and flavors in the kitchen.
  • Participating in fundraising events to support local charities, schools, or community projects.
  • Offering time and support to shelters for the homeless, women, and animals.
  • I like working with my hands and fixing things.
  • Gym Workouts
  • Auto Repair/Restoration
  • Volunteering for community initiatives to give back to local communities and make a positive impact.
  • Learning new cooking techniques and expanding my culinary skills.
  • Fundraising Events
  • Designing and Printing 3D Models
  • Animal Care
  • Team Sports
  • High-Intensity Interval Training
  • Coding and Programming
  • Playing Sports

Extracurricular activities

I play Defensive Tackle for my college football team; I am an alter server and volunteer for my church

Timeline

Volunteer

With UNH Football Designated Charities
02.2025 - 03.2025

Restaurant Team Member

Brazi's Italian Restaurant
05.2024 - Current

Intern

Outstanding Pet Care
04.2024 - 06.2024

Restaurant Busser

San Remo Italian Restaurant
06.2020 - 10.2021

Summer Farm Hand

The Farm
03.2019 - 10.2019

Pet Sitter

Family Farm
01.2019 - Current

University of New Haven

No Degree from Business Management And Accounting

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