Gustavo Martinez
West Haven
Summary
Proactive Restaurant Manager with extensive experience in optimizing operations and delivering exceptional customer service. Skilled in staff training, conflict resolution, and financial management. Bringing a strong focus on team development, customer satisfaction, and revenue growth to advance in a dynamic restaurant environment.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Brazi's Restaurant
10.2003 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
Dalamcio Velez Sarfield
Argantina11-1988
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Complaint resolution
- Staff Scheduling
- Customer loyalty
- Adaptable
- Employee Retention
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Brazi's Restaurant
10.2003 - Current
High School Diploma -
Dalamcio Velez Sarfield
Similar Profiles
Charles RickenbachCharles Rickenbach
Restaurant Team Member at Brazi's Italian RestaurantRestaurant Team Member at Brazi's Italian Restaurant
Joci FerrucciJoci Ferrucci
Server at Brazi's Italian RestaurantServer at Brazi's Italian Restaurant
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
Roman V. VogelRoman V. Vogel
Summer Camp Counselor in Training at West Haven Parks and RecreationSummer Camp Counselor in Training at West Haven Parks and Recreation
MONIKA MONIKA null
Teaching Assistant (BIOL2241: Intro to Microbiology Lab) at University of New HavenTeaching Assistant (BIOL2241: Intro to Microbiology Lab) at University of New Haven