Charles Robbins McConnell
Bonnerdale,AR
Summary
Ignition Core Certified technologist with experience spanning AI-driven automation, infrastructure operations, and revenue systems, focused on building reliable workflows that improve efficiency, consistency, and business outcomes.
Overview
11
11
years of professional experience
6060
6060
years of post-secondary education
Work History
Solution Integrator
Quantum SCADA
Bonnerdale, Arkansas
02.2026 - Current
- Personal Integrator DBA
- Earned Ignition Core certification
- Accepted to Ignition’s Integrator Program
- Working through Sepasoft’s MQTT training as well as Canary Labs certifications
- quantumscada.net is my domain and contact@quantumscada.net is my company email
Marketing Automation Consultant / Client Sales Consultant
Quantum Marketing Solutions, LLC
07.2024 - Current
- Personal LLC where I run marketing automation implementations for family and friends
- Consult and partner with SMB clients to design and deploy AI-driven automation across marketing, sales, and client communication.
- Implement end-to-end workflows using conversational AI, content automation, and event-based systems to reduce manual effort, improve execution consistency, and drive measurable business outcomes, while providing training, reporting, and ongoing optimization support.
Business Development Consultant
RainmakerOS
10.2025 - 02.2026
- Designed and implemented outbound revenue systems combining sales process design, CRM workflows, autodialers, and AI-assisted follow-up to help B2B teams improve speed-to-lead, prospect engagement, and pipeline consistency.
- Focused on building repeatable execution frameworks that reduce manual effort while increasing meeting volume and conversion reliability across high-ticket service and enterprise-adjacent markets.
Data Center Technical Specialist
A3 Solutions
Allen, USA
03.2024 - 07.2024
- Supported large-scale SC data center buildout through server rack deployment, structured cabling, and hardware installation, ensuring clean organization, safety compliance, and system reliability.
- Performed component troubleshooting, minor hardware repairs, and cross-team support to maintain project timelines in a regulated commercial construction environment.
Claims Processor
Pilot Catastrophe Services
Richardson, USA
01.2023 - 06.2023
- Processed insurance claims by validating policy coverage, reviewing documentation, and ensuring accurate data entry in compliance with regulatory and company standards.
- Coordinated with agents, policyholders, and internal teams to resolve inquiries, support contract administration, and maintain accurate claim and policy records.
Fiber Optic Technician / Data Cabling Technician
Flex Tech, LLC
Carrollton, USA
10.2019 - 07.2020
- Installed and supported structured cabling systems for data, voice, fiber optic, and paging networks across commercial environments.
- Performed equipment installation, system testing, and troubleshooting while contributing to process improvements that increased installation efficiency and reliability.
Fiber Optic Technician / Data Cabling Technician
Data Connection Inc.
Dallas, USA
01.2018 - 07.2019
- Executed installation and maintenance of structured cabling and low-voltage systems, including alarm, fire, access control, and automation infrastructure.
- Worked safely in varied physical conditions while ensuring installations met technical specifications and compliance standards.
Plumber's Apprentice
AL's Plumbing
Plano, USA
06.2017 - 06.2018
- Assisted with residential and commercial plumbing installations and repairs, including soldering, pipe threading, leak detection, and drain maintenance.
- Diagnosed issues alongside senior plumbers and ensured all work complied with state and local plumbing codes.
Customer Relations Manager
National Rapid Response
Texas
01.2015 - 01.2018
- Served as a primary customer liaison and backup to the Account Executive, managing client communications, escalations, and contract-related inquiries.
- Coordinated internal teams to resolve complex issues while representing the organization in customer-facing engagements.
Kitchen Manager
Chipotle Mexican Grill
Dallas, USA
02.2016 - 04.2017
- Managed daily kitchen operations, including food preparation, quality control, inventory management, and staff coordination.
- Ensured compliance with food safety standards while maintaining efficient workflows between back-of-house and front-of-house teams.
Education
B.S. - Data Science
Post University
01.2026 - 03.2026
Core Certified Integrator - IIoT
Inductive University
03.2026 - 03.2029
Texas All-Lines Insurance Adjuster License -
Fiber Optic Technician Certification -
High School Diploma -
Allen High School
Skills
- AI-driven workflows
- Agent-based systems
- Conversational AI
- Process automation
- System optimization
- HTML
- CSS
- TypeScript
- JavaScript fundamentals
- API integrations
- Webhooks
- JSON workflows
- Troubleshooting
- Debugging
- Linux administration
- Data center operations
- Server and rack deployment
- Structured cabling
- Fiber optics
- Hardware installation
- Hardware diagnostics
- TCP/IP networking
- LAN/WAN fundamentals
- Network analysis
- Vulnerability awareness
- Endpoint security basics
- Compliance environments
- KPI tracking
- Performance analysis
- Reporting
- Workflow optimization
- Campaign optimization
- B2B outbound systems
- CRM workflows
- Autodialers
- Pipeline management
- Speed-to-lead optimization
- Ignition SCADA
- Sepasoft MQTT
- SQL scripting
- Python scripting
- CSV workflows
- Cybersecurity
- Execution under deadlines
Languages
- English, native
- Spanish, intermediate
Timeline
Core Certified Integrator - IIoT
Inductive University
03.2026 - 03.2029
Solution Integrator
Quantum SCADA
02.2026 - Current
B.S. - Data Science
Post University
01.2026 - 03.2026
Business Development Consultant
RainmakerOS
10.2025 - 02.2026
Marketing Automation Consultant / Client Sales Consultant
Quantum Marketing Solutions, LLC
07.2024 - Current
Data Center Technical Specialist
A3 Solutions
03.2024 - 07.2024
Claims Processor
Pilot Catastrophe Services
01.2023 - 06.2023
Fiber Optic Technician / Data Cabling Technician
Flex Tech, LLC
10.2019 - 07.2020
Fiber Optic Technician / Data Cabling Technician
Data Connection Inc.
01.2018 - 07.2019
Plumber's Apprentice
AL's Plumbing
06.2017 - 06.2018
Kitchen Manager
Chipotle Mexican Grill
02.2016 - 04.2017
Customer Relations Manager
National Rapid Response
01.2015 - 01.2018
Texas All-Lines Insurance Adjuster License -
Fiber Optic Technician Certification -
High School Diploma -
Allen High School