Summary
Overview
Work History
Education
Skills
Timeline
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Charles Rossi

Grand Rapids,MI

Summary

Proven leader with a track record of fostering teamwork and optimizing resources at LaFontaine PDC. Skilled in advanced driving techniques and demonstrating strong leadership abilities. Achieved significant improvements in fleet reliability and driver performance, ensuring high levels of customer satisfaction. Expert in vehicle maintenance and multitasking, with a focus on exceeding employer expectations.

Overview

22
22
years of professional experience

Work History

Drivers Supervisor

LaFontaine PDC
11.2022 - 06.2024
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.

Class 3 Machine Operator

M Industries/Tekniplex
11.2020 - 11.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Sales Specialist

Lowes Home Improvment
11.2002 - 11.2020
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Education

Associate of Arts - Business Administration And Management

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Advanced Driving Techniques
  • GPS Navigation Systems
  • Vehicle maintenance knowledge
  • Strong leadership abilities
  • Load distribution understanding
  • Driver Training Experience
  • Multitasking Abilities

Timeline

Drivers Supervisor

LaFontaine PDC
11.2022 - 06.2024

Class 3 Machine Operator

M Industries/Tekniplex
11.2020 - 11.2022

Sales Specialist

Lowes Home Improvment
11.2002 - 11.2020

Associate of Arts - Business Administration And Management

Grand Rapids Community College

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Charles Rossi