Charles Rouse
Cypress,TX
Summary
Seasoned Sales Engineer with +20 years' experience across multiple facets of delivery of communication solutions to businesses. Seeking to leverage my experience and professional expertise to continue to grow revenue in the role of sales engineer, sales management, etc.
Overview
26
26
years of professional experience
Work History
National Channel Sales Engineer
Crown Castle Fiber
2024.02 - 2024.06
- Sales support for multiple channel managers and agents across the United States
- Worked with customers on Crown Castle suit of products consisting of DIA, Ethernet, wavelength, dark fiber, & SD-Wan
- Responsible for all address validation and requests for network builds from all partners/channel managers
- Responsible for building all Visios and networking graphics for customers and back office for use of network configurations
- Experience in regular remote meetings through a multitude of platforms such as GoogleMeet, Zoom, Cisco Webex, and Microsoft Teams.
Sales Engineer
Logix Communications
2014.09 - 2023.12
- Sales Support of the South Sales Teams for the Company (Houston - 3Teams; Wholesale & Channel ) for the design and implementation of Layer 2 / MPLS,Ethernet,SDWan data networks, telephone networks (TDM/SIP) and Hosted PBX
- I have strong demonstration skills in remote meetings, (I did support all the Sales Teams for the Company until November of 2017, which included San Antonio - 1 team, Austin - 1 team, Fort Worth - 1 Team, Dallas - 2 Teams, Oklahoma City - 1 Team and Tulsa - 1 Team)
- Analyzed, processed design (utilizing Visio) for the implementation and Project Management of large installations of Data, VoIP and Hosted PBX
- Primarily to help back office support with speed to install of new services
- Work to determine customer's configuration needs such as auto-attendant and hunt groups to have configuration built prior to turn-up by Data Operations
- Responsible for on-site day of cut to assist tech with install and train customers and all support personnel on the functionality and features of the phone system and web portals for remote feature access
- Consulted Data Center Engagements for Customer relocation of their data to Logix's Data Center
- Accompanied Sales Representatives on sales calls as support for any technical questions, also as additional support for close of sales.
Sales Engineer
EarthLink Business
2006.07 - 2013.03
- Design and implement Customer Networks, Telephone (MPLS, Ethernet, SD Wan, /SIP &VoIP) Networks, and Hosted Voice (HPBX) as support for Sales Department
- Analyzed, processed design (utilizing Visio) for the implementation and Project Management of large installations of MPLS and VoIP
- Consulted Data Center Engagements for Customer relocation of their data to Windstream's Data Center including MPLS to the Data Center (VMware Environment)
- Accompany Sales Representatives on sales calls as support for any technical questions, also as additional support for close of sales.
System Support Representative
DeltaCom
2004.11 - 2006.01
- Project Management of database, installation and customer training for telephone systems
- Accompany Sales Representatives on sales calls as support for any technical questions, also as additional support for close of sales
- After the sale of a phone system, meeting with customer for site survey, discuss database options and to incorporate all features
- Track order for delivery, build the database and turn over to technician for programming and installation
- Return to customer's site after delivery of phone system for training and all support personnel on the functionality and features of the phone system.
Switch Technician
DeltaCom
2003.01 - 2004.11
- Maintenance of Nortel DMS 500 and peripherals; Tellabs Titan 5000; Tadarian T:Dax; DSC Dexcs daxes; Ascend ATM switches; Nortel power equipment; OC3 and DS1 cross connects; Testing and Turn-up
- Network Duties included - Fiber locates using MetroTech 850 locator
- Perform routine maintenance on optical regeneration sites including buildings, generators and Ratelco power equipment
- Maintenance on Nortel OC 12, OC 48 and OC 192 transport nodes and Ratelco power equipment
- Working trouble tickets from single line, T1, and interfacing with customer's trouble tickets.
Area Operations Manager
American Tower
2001.01 - 2003.01
- Area Manager over Louisiana, Mississippi and Arkansas portfolio which included 639 Towers, 3 Site Supervisors, 1 Operations Coordinator and multiple General Contractors
- Managed annual budget of $3MM
- Managed all maintenance issues, lights, site appearance, scheduled all audits; structural issues for tower mappings; tower demolition; tower rebuilds; member size change-outs; tower foundation upgrades
- Worked with Development and Sales Managers on tower builds, including structure and site layout
- Responsible for all Customer/Land-owner and General Contractor concerns; FAA and FCC compliance.
Operations Manager
Us Unwired
2000.01 - 2001.01
- Locally Managed the build out of Mississippi (81 Cell sites) - Lucent CDMA Network
- Worked with Acquisition to oversee progress of raw land and CoLo sites with sub-contractors
- Coordinated with Lucent Technologies for integration issues
- Worked with sub-contractors for the completion of Switch Room and Lucent 5ESS and ECP
- Hired and trained switch technicians and cell site technicians
- Supply NOC with on-call rotations, Circuit Ids and status of sites
- Worked with Marketing/Sales Managers to provide better coverage and service.
Operations/Construction Supervisor
Primeco INC
1998.09 - 2000.01
- Supervised 5 Cell Site Technicians
- Evaluated and acquired new equipment and tools for Cell Site Technicians
- Scheduled monthly and annual preventive maintenance routines
- Directed and coordinated efforts of multiple tower, electrical and construction contractors
- Acquired new contractors via bid process, scheduled work and verified work completed met contractual obligations and company standards
- Served on Safety, Build-out and Redesign Committees.
Education
Associate of Science in Electronic Technology -
Phillips Junior College
Gulfport, MSSkills
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
Continuingeducation
- Security Plus January 2021
- Ciena learning November & December 2020
- Sandler Sales training January 2020
- Rock Hurst Continuing College-Harassment July 1999
- Rock Hurst Continuing College- Essentials of Communication January 1999
- Inet, Inc. - Spectra SS7 & ISDN Course February 1998
- Glenayre - MVP Technical Level 1 Course August 1997
- Lucent Technologies CL8002: Autoplex System 1000 Executive Cellular Processor (ECP) Complex Maintenance July 1997
- Glenayre - MVP System Administration Course June 1997
- Bellcore - CCS-SS7/Wireless Course March 1997
- Nortel - MTX Cellular Handoff Seminar December 1996
- Northern Telecom - Cellular Translations August 1994
- Northern Telecom - DMS-MTX Basic and Advanced Maintenance February 1994
- Northern Telecom - Introduction to Cellular Communications October 1993
Timeline
National Channel Sales Engineer
Crown Castle Fiber
2024.02 - 2024.06
Sales Engineer
Logix Communications
2014.09 - 2023.12
Sales Engineer
EarthLink Business
2006.07 - 2013.03
System Support Representative
DeltaCom
2004.11 - 2006.01
Switch Technician
DeltaCom
2003.01 - 2004.11
Area Operations Manager
American Tower
2001.01 - 2003.01
Operations Manager
Us Unwired
2000.01 - 2001.01
Operations/Construction Supervisor
Primeco INC
1998.09 - 2000.01
Associate of Science in Electronic Technology -
Phillips Junior College
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