Charles Ruble
Floyd,VA
Summary
IT leader with over 25 years of experience in cybersecurity and enterprise IT operations within higher education. Expertise in incident response, vulnerability assessment, and compliance, with a strong focus on implementing security controls and developing disaster recovery plans. Proven success in managing IT budgets and enhancing operational efficiency through strategic initiatives and cross-functional collaboration. Skilled in leveraging advanced security tools and frameworks to protect organizational assets and ensure regulatory compliance.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Director of Information Technology/CIO
Wytheville Community College
Wytheville, Virginia
05.2022 - Current
- Provided strategic leadership for enterprise IT operations, ensuring secure, reliable technology delivery.
- Directed complex technology initiatives, coordinating teams and vendors for successful execution.
- Led cybersecurity operations, enhancing system security and availability across multiple platforms.
- Strengthened cybersecurity posture through alignment with CIS frameworks and rigorous risk assessments.
- Managed user access and role-based security as acting security officer, enforcing access protocols.
- Implemented change management processes to reduce vulnerabilities and enhance incident prevention.
- Developed IT/security policies and disaster recovery plans, coordinating readiness exercises effectively.
- Collaborated with departments to align information security with institutional goals.
IT Manager Fralin Life Sciences Institute
Virginia Polytechnic Institute and State University
09.2020 - 05.2023
- Reviewed and recommended critical enhancements for proposed systems solutions.
- Analyzed project requests to ensure alignment with strategic technology plans.
- Created and maintained standard IT security policies to support compliance initiatives.
- Assisted in implementing security architecture aligned with ISO 27000 and NIST frameworks.
- Managed and optimized virtual infrastructure across Azure, AWS, and VMware for performance.
- Developed and managed IT budget alongside rolling forecasts for future needs.
- Coordinated inventory tracking, equipment purchasing, and distribution with business office.
- Trained staff on data protection practices while supervising incident handling procedures.
Assistant Director Finance IT Operations
Virginia Polytechnic Institute and State University
03.2015 - 09.2020
- Developed and managed finance IT security program, emphasizing risk identification, mitigation, and policy enforcement.
- Ensured compliance with PCI, PII, and FERPA standards through robust policy implementation.
- Designed secure Hyper-V VDI environment with access controls, encryption, and network segmentation.
- Managed incident response and recovery processes for finance systems to maintain operational integrity.
- Led budget planning and vendor coordination for secure IT services, optimizing resource allocation.
- Oversaw Azure database services along with operational continuity planning to support finance objectives.
- Coordinated daily IT operations for finance department to enhance efficiency and effectiveness.
- Collaborated with stakeholders to define technology requirements and approved IT hardware/software procurement.
Computer Operations Manager/Senior Server Engineer
Virginia Polytechnic Institute and State University
01.2013 - 01.2015
- Plans, directs, and manages the daily operations of the computer support center.
- Oversee timely delivery of quality technical support service to clients.
- Monitored and responded to issues identified through ticketing systems, ensuring prompt resolution.
- Enhanced customer operational performance by providing help desk resources, resolving problems, and disseminating technical advisories and warnings.
- Reduced downtime, ensuring smooth operation of computer systems through proactive maintenance and troubleshooting.
- Design, implement, and maintain Microsoft Active Directory and associated services.
- Maintain and implement Microsoft Windows servers and SAN environments.
- Assist in the design, implementation and maintenance of virtualized clustered environments.
- Monitor server equipment, traffic, and server performance through Microsoft SCOM.
- Create, maintain and document firewall and firewall rules for division.
- Respond to IT security incidents by reviewing logs and managing antivirus polices.
- Ensure compliance with university security standards.
- Collaborated with cross-functional teams to identify opportunities for technological advancements and process improvements.
- Coordinated software deployment processes, ensuring seamless integration with existing systems and minimal disruption to end users.
- Developed and implemented comprehensive IT strategies, streamlining operations to meet organizational needs.
Document Imaging Administrator/Business Analyst
Christopher Newport University
01.2011 - 01.2013
- Configure setup and run routine processes such as, reporting, routing of documents for storage, archiving and file restoration.
- Monitored daily logs and exception reports to identify and address system issues proactively.
- Investigate and resolve all events reported on the logs and reports to ensure the system runs at optimum performance levels.
- Configure security and role-based access for document management system.
- Participate in disaster recovery planning and tests.
- Lead complex IT projects among various Student Services Business units.
- Designed and created moderately complex software systems including relational databases and business applications using SQL.
- Analyze code for problem resolution and performance optimizations.
- Organized workflow and delegated tasks to ensure timely project completion while maintaining quality standards.
- Liaised between departments to enhance communication and collaboration on projects.
Technology Services Manager
Christopher Newport University
01.2006 - 01.2011
- Led the design and implementation of a 75-machine Citrix virtual desktop environment for the campus library, enabling secure, scalable access to academic applications while improving system performance, centralized management, and user availability for students
- Managed delivery of technical services, ensuring effective utilization of university technology infrastructure.
- Coordinated 24-hour help desk operations to provide timely support and resolve technical issues.
- Manage and coordinate work to ensure SLA commitments are being met.
- Develop policies and procedures for ITS Technology Support Center operations.
- Hire and manage full-time technicians and student lab consultants and technicians.
- Performed tier 3 Help Desk support, providing high-level technical analysis, repair, and configuration of campus PCs and network devices.
- Design and gather performance metrics on helpdesk and desktop support staff to ensure Service request performance is meeting stated SLA goals.
- Provided reporting on KPIs and technology trends on campus to IT senior staff.
- Ensured customer satisfaction through quality control standards and measurements.
Information Technology Specialist I
Christopher Newport University
01.2004 - 01.2006
- Image new desktops with university standard image using Norton Ghost software.
- Manage Symantec Ghost image server and image library.
- Responded promptly to helpdesk calls, resolving technical issues for users.
- Oversaw student helpdesk workers to deliver effective support for faculty and staff.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Set up network profiles, security permissions and file sharing systems.
- Work with network staff on fiber conversations.
- Improved system performance through implementation and maintenance of hardware and software upgrades.
Education
Master of Science - Information Technology
Virginia Tech
Blacksburg, Virginia05-2019
B.S - Geography
Radford University
Radford, Virginia05-1994
Skills
- Incident response and risk management
- Vulnerability assessment and alignment
- Network and endpoint security
- Firewalls and intrusion detection
- Microsoft 365 security solutions
- Azure AD and SSO integration
- Security tools and platforms
- SIEM and monitoring systems
- Policies and compliance frameworks
- Disaster recovery planning strategies
- Technical skills in virtualization
- Active Directory and VPN management
Certification
- Certificate of Supervisory Excellence June 2019
- Advanced Windows Server 2012 User training. Mar 2014
- ITIL Foundations V.3 Coursework Mar 2013
Timeline
Director of Information Technology/CIO
Wytheville Community College
05.2022 - Current
IT Manager Fralin Life Sciences Institute
Virginia Polytechnic Institute and State University
09.2020 - 05.2023
Assistant Director Finance IT Operations
Virginia Polytechnic Institute and State University
03.2015 - 09.2020
Computer Operations Manager/Senior Server Engineer
Virginia Polytechnic Institute and State University
01.2013 - 01.2015
Document Imaging Administrator/Business Analyst
Christopher Newport University
01.2011 - 01.2013
Technology Services Manager
Christopher Newport University
01.2006 - 01.2011
Information Technology Specialist I
Christopher Newport University
01.2004 - 01.2006
Master of Science - Information Technology
Virginia Tech
B.S - Geography
Radford University