Charles Scherza

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Produced contracts, reports, letters, and proposals for clients.
• Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Inspected housing cells and directed teams completing in-depth searches for contraband or damage.

• Handled inmate counts and searches for missing inmates.
• Coordinated responses to emergency situations arising in different prison locations.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.