Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Segovia

Richardson

Summary

Dynamic leader with proven expertise in employee training and development, and conflict resolution honed at FedEx and NTB-National Tire & Battery. Excelled in enhancing team performance and customer satisfaction through innovative training programs and effective complaint resolution. Skilled in warehouse navigation and fostering positive workplace environments. Achieved significant improvements in operational efficiency and team cohesion.

Logistics professional with comprehensive experience in training and operational management. Proven ability to streamline processes and enhance team performance through effective training programs. Known for fostering collaborative environments and adapting to changing demands to achieve optimal results. Key skills include leadership, communication, and process optimization.

Overview

12
12
years of professional experience

Work History

Package Handler Trainer

FedEx
08.2023 - Current
  • Provided Ongoing support after completion of training courses in order to ensure successful transitions into daily operations.
  • Participated in meetings with other trainers to discuss.
  • Best Practices for delivering effective training courses.
  • Assisted in developing and implementing new training.
  • Provided Hands-on Instructions to package handlers on proper handling techniques for packages of all sizes,shapes, weights and fragility.
  • Monitored performance of trainees during training sessions to identify areas that needed improvement or further instructions

Service Manager

NTB-National Tire & Battery
01.2013 - 07.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored service staff performance and provided feedback for improvement.

Education

GED -

Mesquite High School
Mesquite, TX
10-1990

Skills

  • Warehouse navigation
  • Positive attitude
  • Pallet jack operation
  • Team leadership
  • Loading and unloading
  • Order picking
  • Safety awareness
  • Employee training and development
  • Shipping and receiving
  • Conflict resolution
  • Goal oriented
  • Trustworthy and honest

Timeline

Package Handler Trainer

FedEx
08.2023 - Current

Service Manager

NTB-National Tire & Battery
01.2013 - 07.2023

GED -

Mesquite High School

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Charles Segovia